fix problems on ANA [iphone]

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—— Run into issues on ANA? Get help pending when official support gets back to you!

ANA
Info:
company: ANA (All Nippon Airways)
: http://www.ana.co.jp/asw/LocaleSelectServlet
: www.ana.co.jp
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Syncing issue

Does not save reservation details

Fix: Check the app settings to see if there is an option to enable saving of reservation details. If this option exists, make sure it is turned o... ⇲
 
Functionality issue

Limited online check-in functionality

Fix: Try accessing the online check-in feature during off-peak hours, as server load may affect functionality. Also, ensure that you are using th... ⇲

Tedious process for saving boarding passes

Fix: Check if there is an option to save boarding passes directly to your device's wallet or a similar app, which can simplify access. OR Crea... ⇲

Missing digital boarding pass feature

Fix: Check if there is an option to enable digital boarding passes in the app settings. If not, consider using the airline's website to access yo... ⇲

Online check-in is unreliable

Fix: If online check-in fails, try using the airline's website directly through a mobile browser as an alternative method for check-in. OR Pre... ⇲
 
Slow issue

Web page loads slowly within the app

Fix: Clear the app's cache by going to your device settings, selecting the app, and choosing the option to clear cache. This can help improve loa... ⇲
 
Settings issue

Difficult to navigate currency settings

Fix: Look for a dedicated settings menu within the app where currency options can be adjusted. If you cannot find it, consult the app's help sect... ⇲

Difficult to change fare currency

Fix: Look for a currency settings option in the app's profile or settings menu. If you cannot find it, consult the app's help section for guidanc... ⇲
 
Updates issue

No updates for flight information

Fix: Ensure that notifications are enabled for the app in your device settings, as this may help you receive real-time updates about your flight.... ⇲
 
UI issue

Recaptcha is hard to see

Fix: Try zooming in on the recaptcha area by using the pinch gesture on your screen, which may help make the text clearer. OR If the recaptcha... ⇲

Confusing app interface

Fix: Take time to explore the app's interface and familiarize yourself with its layout. Create a cheat sheet of where to find key features. OR... ⇲

Cannot type in airport selection

Fix: Try tapping on the airport selection field multiple times to see if it activates the keyboard. If it doesn't, restart the app and try again.... ⇲
 
Support issue

Severely understaffed support

Fix: Utilize the app's FAQ or help section to find answers to common issues instead of relying on support staff. OR Join user forums or commun... ⇲
 
Search issue

Cannot find reservations easily

Fix: Use the search function within the app, if available, to quickly locate your reservations by entering relevant details like your name or res... ⇲
 
Account issue

ANA does not store user information

Fix: Check the app settings to see if there is an option to enable user information storage. If not, consider using a password manager to store y... ⇲
 
Downloads issue

Difficult to download magazines

Fix: Ensure that you have a stable internet connection and enough storage space on your device before attempting to download magazines. OR Try... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.7%

Bad experience
4.3%

Neutral
3.0%

~ from our NLP analysis of 4,791 combined software ratings.

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 Private Data ANA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Browsing History