fix problems on ActiveCaptain [iphone]

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—— Run into issues on ActiveCaptain? Get help pending when official support gets back to you!

ActiveCaptain®
Info:
company: Garmin
: http://support.garmin.com/en-US/?productID=573254
: explore.garmin.com
Chat with our AI-based ActiveCaptain Support
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Network issue
Difficult to connect to boat Wi-Fi

Fix: 1. Ensure your boat's Wi-Fi router is powered on and functioning properly. Check the router's lights for any error indicators. 2. Forget th... ⇲
 
Bugs issue
Inconsistent GPS location accuracy

Fix: 1. Ensure that Location Services are enabled for ActiveCaptain. Go to Settings > Privacy > Location Services and make sure it's set to 'Whil... ⇲
 
UI issue
Poor user interface

Fix: 1. Familiarize yourself with the app by exploring all menus and features. Spend some time navigating through the app to understand its layou... ⇲
Not intuitive for new users

Fix: 1. Spend time exploring the app's features and settings to become more familiar with its layout. 2. Look for beginner's guides or tutorials... ⇲
ActiveCaptain is not user-friendly

Fix: 1. Take time to explore the app's features and familiarize yourself with its layout. Spend a few minutes each day navigating through differe... ⇲
 
Features issue
Lack of waypoint sharing feature

Fix: 1. Use a workaround by manually sharing waypoints with other users. Take screenshots of your waypoints and send them via email or messaging... ⇲
Inability to record tracks

Fix: 1. Check the app settings to see if there is an option to enable track recording. Go to Settings within the app and look for tracking option... ⇲
Limited functionality compared to previous apps

Fix: 1. Identify the specific features you miss from previous apps and look for alternative apps that offer those functionalities. 2. Use the ap... ⇲
 
Compatibility issue
Integration issues with Helm

Fix: 1. Ensure both ActiveCaptain and Helm are updated to their latest versions. Check the App Store for any available updates. 2. Restart both... ⇲
 
Downloads issue
Long software download times

Fix: 1. Ensure you are connected to a strong and stable Wi-Fi network. If possible, switch to a 5GHz network for faster download speeds. 2. Paus... ⇲
 
Support issue
Missing steps in documentation

Fix: 1. Look for online forums or user communities where other users may have shared their experiences and solutions. 2. Search for video tutori... ⇲
 
Updates issue
Requires active Captain SD card for updates

Fix: 1. Ensure you have the correct SD card that is compatible with ActiveCaptain. Check the specifications on the ActiveCaptain website. 2. If... ⇲
 
Login issue
Frequent login issues

Fix: 1. Ensure you are entering the correct username and password. Double-check for any typos or case sensitivity. 2. Reset your password if you... ⇲
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 what users are saying
Good experience
71.9%

Bad experience
24.0%

Neutral
4.0%

~ from our NLP analysis of 3,407 combined software ratings.

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 Private Data ActiveCaptain collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. BlueChart g3+LakeVu g3 Built-I: $99.99 Marine Chart
  2. g4 Vision U.S. South: $129.99 VUS006R-g4 Vision U.S. South
  3. U.S. LakeVü Detail Map: $59.99 Marine Chart
  4. GNV+ U.S. South: $249.99 NVUS006R-GNV+ U.S. South
  5. GN+ U.S. South: $149.99 NSUS006R-GN+ U.S. South
  6. GN+ U.S. & Canada: $199.99 NSUS001L-GN+ U.S. & Canada
  7. GN+ U.S. East: $149.99 NSUS007R-GN+ U.S. East
  8. g4 Vision U.S. East: $129.99 VUS007R-g4 Vision U.S. East
  9. GNV+ U.S. East: $249.99 NVUS007R-GNV+ U.S. East
  10. g4 U.S. South: $74.99 NSUS006R-g4 U.S. South