fix problems on WiZ Connected [iphone]

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—— Run into issues on WiZ Connected? Get help pending when official support gets back to you!

WiZ Connected
Info:
company: Signify Netherlands B.V.
: https://faq.wizconnected.com/
: wizconnected.com
Chat with our AI-based WiZ Connected Support
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Network issue

bulbs often go offline

Fix: 1. Check Wi-Fi Signal: Ensure that your Wi-Fi signal is strong where the bulbs are located. If the signal is weak, consider moving your rout... ⇲

inconsistent Wi-Fi connection

Fix: 1. Position Your Router: Ensure your router is centrally located and not obstructed by walls or furniture. 2. Change Wi-Fi Channel: Access... ⇲

difficult to connect to 2.4GHz network

Fix: 1. Forget Other Networks: Go to your iPhone's Wi-Fi settings and forget any other networks that may be interfering. 2. Manually Enter Netwo... ⇲

frequent disconnections from the app

Fix: 1. Check Wi-Fi Stability: Ensure your Wi-Fi connection is stable and strong. Consider rebooting your router. 2. Keep the App Updated: Regul... ⇲
 
Bugs issue

unknown errors occur regularly

Fix: 1. Restart the App: Close the WiZ Connected app completely and reopen it. This can clear temporary glitches. 2. Reinstall the App: If error... ⇲

timer system is unreliable

Fix: 1. Double-Check Timer Settings: Ensure that the timers are set correctly and that the time zone is accurate in the app settings. 2. Restart... ⇲

WiZ Connected fails to recognize bulbs

Fix: 1. Ensure Bulbs are Powered: Make sure the bulbs are turned on and connected to the correct Wi-Fi network. 2. Reset the Bulbs: If the app s... ⇲
 
Customization issue

limited customization options

Fix: 1. Explore All Features: Make sure to explore all sections of the app, as some customization options may be hidden in different menus. 2. U... ⇲

scenes are not flexible

Fix: 1. Create Multiple Scenes: Instead of trying to create one flexible scene, create multiple scenes for different moods or times of day. This... ⇲

no option to create dynamic scenes

Fix: 1. Use Existing Scenes: Combine existing scenes to create a more dynamic experience. 2. Set Timers: Use timers to switch between scenes at... ⇲
 
UI issue

WiZ Connected is not user-friendly

Fix: 1. Familiarize Yourself: Spend some time exploring the app to understand its layout and features. 2. Use Tutorials: Look for online tutoria... ⇲

WiZ Connected interface is clunky

Fix: 1. Organize Your Bulbs: Group bulbs logically in the app to make navigation easier. 2. Familiarize Yourself: Spend time exploring the app t... ⇲
 
Slow issue

slow response time

Fix: 1. Check Network Speed: Use a speed test app to check your Wi-Fi speed. If it's slow, consider upgrading your internet plan or optimizing yo... ⇲
 
Settings issue

no ability to save group settings

Fix: 1. Create Groups: Use the app to create groups for your bulbs, which can help manage them more easily. 2. Use Scenes: Set up scenes that in... ⇲
 
Support issue

support is lacking

Fix: 1. Utilize Online Resources: Look for user forums, FAQs, or community support groups online where other users share solutions. 2. Explore V... ⇲
 
Syncing issue

WiZ Connected does not sync with light status

Fix: 1. Restart the App: Close and reopen the app to refresh the connection with the bulbs. 2. Check Wi-Fi Connection: Ensure that your Wi-Fi co... ⇲
 
Compatibility issue

no remote included

Fix: 1. Use the App: Familiarize yourself with the app's features to control the bulbs effectively. 2. Consider Smart Home Integration: If you h... ⇲
 
Privacy issue

WiZ Connected requires excessive user information

Fix: 1. Review Privacy Settings: Check the app's privacy settings to see if you can limit the information shared. 2. Use Minimal Information: Wh... ⇲
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 what users are saying
Good experience
82.1%

Bad experience
14.5%

Neutral
3.4%

~ from our NLP analysis of 19,014 combined software ratings.

 Switch to these Alternatives:
Led Light Controller Home App
Smart LED Light Remote Control
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Hubspace
Nanoleaf
Meross
Twinkly
LIFX
Lutron App

 Private Data WiZ Connected collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Heads-Up Monthly Single Home: $3.99 Access to Heads-Up features for a single home