fix problems on 360Eye S [iphone]

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—— Run into issues on 360Eye S? Get help pending when official support gets back to you!

360Eye S
Info:
company: Hangzhou Jiusong Electronics Co, Ltd.
: http://www.puwell.com
: www.ipc365.com
Chat with our AI-based 360Eye S Support
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Bugs issue

360Eye S needs serious work

Fix: Regularly check for app updates in the App Store. Developers often release updates to fix bugs and improve performance. Make sure you are us... ⇲
 
Video issue

video lags behind

Fix: Reduce the video quality settings in the app. Lowering the resolution can help reduce lag, especially on slower connections. OR Ensure th... ⇲
 
Audio issue

sound does not work consistently

Fix: Check the microphone settings in the app. Ensure that the microphone is enabled and that the volume is turned up. OR Test the sound by us... ⇲
 
Features issue

no rewind option for unrecorded events

Fix: Consider using a continuous recording feature if available in the app settings. This will allow you to capture all events without missing an... ⇲

no playback speed options

Fix: Check for any updates to the app that may add this feature, as developers may introduce new functionalities in updates. OR As a workaroun... ⇲
 
Support issue

manual is poorly written

Fix: Look for online forums or user communities where other users may have shared tips and tricks for using the app effectively. OR Search for... ⇲

limited customer support

Fix: Utilize online resources such as FAQs, forums, and user guides that may provide answers to common issues. OR Join user groups on social m... ⇲
 
Account issue

cannot access recordings

Fix: Check the storage settings in the app to ensure that recordings are being saved correctly. Make sure you have enough storage space on your d... ⇲

user access issues

Fix: Check the user permissions in the app settings to ensure that your account has the necessary access rights to all features. OR Try loggin... ⇲
 
Camera issue

360Eye S does not support multiple camera views

Fix: If you have multiple cameras, consider using a different app that supports multiple views or check if the app has a multi-camera feature tha... ⇲

frequent false motion detections

Fix: Adjust the motion detection zones in the app settings to focus on specific areas and reduce false alerts from irrelevant movements. OR Co... ⇲
 
Network issue

360Eye S times out frequently

Fix: Check your phone's battery settings to ensure that the app is not being restricted in the background. Go to Settings > Battery and adjust th... ⇲

cannot connect to camera on cellular data

Fix: Check the app settings to ensure that it is allowed to use cellular data. Go to Settings > Cellular and enable the app's access to cellular... ⇲

camera connected to wrong server

Fix: Check the camera settings in the app to ensure it is connected to the correct server. You may need to re-enter the server information if it... ⇲

difficulties with WiFi connection setup

Fix: Ensure that you are entering the correct Wi-Fi password during setup. Double-check for any typos or incorrect characters. OR Try moving t... ⇲
 
UI issue

360Eye S is not user friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Take notes on where features are located for easier access in the futu... ⇲
 
Notifications issue

camera fails to send notifications

Fix: Check the notification settings in the app and on your iPhone to ensure that notifications are enabled for the app. OR Make sure that the... ⇲
 
Freezing issue

360Eye S freezes occasionally

Fix: Close the app completely and restart it. This can help clear any temporary glitches causing the freeze. OR If the problem persists, consi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
57.5%

Good experience
32.0%

Neutral
10.5%

~ from our NLP analysis of 325 combined software ratings.

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 Private Data 360Eye S collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics

  Cost of Subscriptions
  1. 30天事件云存储套餐 (有效期一个月): $3.99 付款25元，可以购买到有效期1个月、存储周期30天的事件云存储
  2. 30D/12M/Event cloud storage: $29.99 $29.99=1year/30days cycle/event mode package
  3. 7D/1M/Event cloud storage: $1.99 $1.99= 1month/7days cycle/event mode package
  4. 7D/12M/Event cloud storage: $14.99 $14.99=1year/7days cycle/event mode package
  5. 15D/12M/Event cloud storage: $19.99 $19.99=1year/15days cycle/event mode package
  6. 30D/1M/CONTcloud storage: $19.99 $19.99= 1month/30days cycle/CONT mode package
  7. 7D/1M/CONT cloud storage: $8.99 $8.99= 1month/7days cycle/CONT mode package
  8. 30D/6M/Event cloud storage: $19.99 $19.99=6month/30days cycle/event mode package
  9. 7D/6M/Event cloud storage: $8.99 $8.99=6months/7days cycle/event mode package
  10. 7D/12M/CONT cloud storage : $69.99 $69.99=1year/7days cycle/CONT mode package