fix problems on Music [iphone]

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—— Run into issues on Music ? Get help pending when official support gets back to you!

Music | Bowers & Wilkins
Info:
company: B&W Group Ltd
: https://www.bowerswilkins.com/support/
: www.bowerswilkins.com
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Audio issue

Limited speaker configurations

Fix: 1. Check the app settings to see if there are any options to customize speaker configurations. Look for a 'Settings' or 'Configuration' menu... ⇲

Songs grayed out in playlists

Fix: 1. Check if the songs are still available in your library or streaming service. Sometimes songs may be removed or become unavailable. OR... ⇲

Limited EQ controls

Fix: 1. Explore third-party equalizer apps that can work alongside the Bowers & Wilkins app to provide more control over sound settings. OR 2.... ⇲
 
Syncing issue

Music does not sync higher resolution audio

Fix: 1. Ensure that your audio files are in a supported high-resolution format. Check the app's documentation for compatible formats. OR 2. Tr... ⇲
 
UI issue

Music steals focus from other apps

Fix: 1. Check the app settings for any options related to notifications or background activity that may be causing it to take focus. Disable any... ⇲

Difficulty controlling multiple devices

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network. This is crucial for controlling multiple devices effectively. OR 2. U... ⇲
 
Bugs issue

Wear sensor functionality is inaccurate

Fix: 1. Check if the wear sensor is clean and unobstructed. Sometimes dirt or debris can affect its performance. OR 2. Restart the device to r... ⇲
 
Account issue

Requires user account for basic features

Fix: 1. Create a user account if you haven't already. This is often a requirement for accessing features, and it may enhance your experience with... ⇲
 
Network issue

Bluetooth connectivity issues

Fix: 1. Ensure that your device is within range and that there are no obstructions. Move closer to the device and try reconnecting. OR 2. Rese... ⇲

Music cannot find devices

Fix: 1. Make sure the Bowers & Wilkins device is powered on and in pairing mode. Refer to the device manual for instructions on how to enter pair... ⇲

Network failure messages

Fix: 1. Check your Wi-Fi connection. Ensure that your iPhone is connected to a stable network and that the Bowers & Wilkins device is also connec... ⇲

Frequent disconnections between speakers

Fix: 1. Ensure that all speakers are updated to the latest firmware. Check the app for any available updates for your devices. OR 2. Try reset... ⇲
 
Loading issue

Inconsistent app launching behavior

Fix: 1. Check for any background app refresh settings that may be affecting the app. Go to Settings > General > Background App Refresh and ensure... ⇲
 
Permissions issue

Music requires local network access

Fix: 1. Go to Settings > Privacy > Local Network and ensure that the Bowers & Wilkins app is enabled to access the local network. OR 2. If you... ⇲
 
Settings issue

Music opens automatically on Bluetooth connect

Fix: 1. Check the app settings for any options related to auto-launch on Bluetooth connection and disable it if available. OR 2. If no option... ⇲
 
Privacy issue

Data collection concerns

Fix: 1. Review the app's privacy settings to see what data is being collected and adjust your preferences accordingly. OR 2. Check the app's p... ⇲
 
Compatibility issue

Music lacks essential features for older products

Fix: 1. Check if there are any firmware updates available for your older products that may add compatibility with the app. OR 2. Consider usin... ⇲
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 what users are saying
Good experience
83.2%

Bad experience
13.9%

Neutral
2.9%

~ from our NLP analysis of 1,635 combined software ratings.

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 Private Data Music collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics