—— Run into issues on MOZA Genie? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: While the MOZA Genie app may not have a built-in panorama feature, you can create a panorama manually by taking multiple overlapping photos... ⇲
Fix: If the object tracking feature is not available, consider using the gimbal's manual controls to follow the object you want to track. Practic... ⇲
Fix: To work around the missing face tracking function, you can manually adjust the gimbal to keep the subject in focus. Use the gimbal's joystic... ⇲
Fix: Since the panoramic shot feature is unavailable, you can manually create panoramic shots by taking a series of photos and stitching them tog... ⇲
Fix: To reduce stuttering and lag during 4K video recording, ensure that your iPhone has enough storage space available. Clear out unnecessary fi... ⇲
Fix: If you're experiencing Bluetooth connection issues, first ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and to... ⇲
Fix: If the app does not connect to the gimbal, ensure that Bluetooth is enabled on your iPhone and that the gimbal is powered on. Try forgetting... ⇲
Fix: If the app does not recognize the gimbal via Bluetooth, ensure that Bluetooth is enabled on your iPhone and that the gimbal is powered on. T... ⇲
Fix: If you find the app difficult to use, consider watching tutorial videos available on platforms like YouTube. These can provide visual guidan... ⇲
Fix: If most buttons are unresponsive, try restarting the app and your device. If that doesn't work, check for any app updates in the App Store,... ⇲
Fix: If Magic Mode and templates are not functioning, try restarting the app and your device. Sometimes, a simple restart can resolve temporary g... ⇲
Fix: If calibration fails, ensure that the gimbal is on a flat, stable surface during the calibration process. Follow the calibration instruction... ⇲
Fix: If the auto tracking feature has disappeared, try restarting the app and your device. Sometimes, features can become temporarily unavailable... ⇲
Fix: If trajectory mode fails, ensure that you are following the correct procedure for activating it. Refer to the user manual for specific instr... ⇲
Fix: If tracking mode is broken, first try restarting the app and your device. If that doesn't work, check the app settings to ensure that tracki... ⇲
Fix: If key features are not working, check for any app updates in the App Store, as updates may fix bugs related to these features. Restarting t... ⇲
Fix: To address frequent app crashes, first ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update.... ⇲
Fix: If gimbal functions are not working after an update, try resetting the gimbal to factory settings. This can often resolve issues caused by s... ⇲
Fix: If the app requires access to your entire photo album and you are uncomfortable with this, you can create a separate album in your Photos ap... ⇲
Fix: If the resolution keeps reverting to 720p, check the app settings to ensure that the resolution is set to 4K. Sometimes, the app may default... ⇲
Fix: If the menu settings are unresponsive, try restarting the app and your device. This can often resolve temporary glitches. If the issue persi... ⇲
Fix: If the app size is too large, consider deleting any unused features or templates within the app, if possible. Check the app settings for opt... ⇲
Fix: To improve audio quality, consider using an external microphone that can connect to your iPhone. This can significantly enhance audio captur... ⇲