fix problems on CardValet [iphone]

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CardValet
Info:
company: Fiserv, Inc
: https://www.cardvalet.com
: www.cardvalet.com
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Notifications issue

Notifications do not clear

Fix: 1. Force Close the App: Double-tap the Home button (or swipe up from the bottom of the screen on newer iPhones) to view open apps. Swipe up... ⇲

Inconsistent alert notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > CardValet and ensure that all notification settings are enabled. 2. Reinsta... ⇲

Alerts stop working intermittently

Fix: 1. Check Notification Settings: Go to Settings > Notifications > CardValet and ensure that notifications are enabled. 2. Restart Your Device... ⇲

Notifications are excessive and irrelevant

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > CardValet and customize which notifications you want to receive. 2. Mute N... ⇲
 
Payments issue

Card information retrieval fails

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲
 
UI issue

User interface is confusing

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout. Look for a help or tutorial section... ⇲

CardValet does not support auto-complete

Fix: 1. Manually Enter Information: For now, manually enter your card information as needed. 2. Use a Password Manager: Consider using a password... ⇲
 
Security issue

Limited password length is outdated

Fix: 1. Use a Password Manager: If the app has a limited password length, consider using a password manager to generate and store complex passwor... ⇲

Requires excessive password input

Fix: 1. Use a Password Manager: This can help you store and auto-fill your password, reducing the need for excessive input. 2. Enable Touch ID or... ⇲
 
Account issue

Transaction history disappears

Fix: 1. Refresh the App: Pull down on the transaction history screen to refresh the data. 2. Log Out and Log Back In: This can help reset the app... ⇲

Cannot delete card information

Fix: 1. Check App Settings: Navigate to the card management section of the app and look for an option to delete or remove cards. 2. Log Out and L... ⇲

No visibility of account balance

Fix: 1. Refresh the App: Pull down on the account balance screen to refresh the data. 2. Log Out and Log Back In: This can help reset the app's c... ⇲

Difficult to manage multiple cards

Fix: 1. Organize Cards: Use the app's features to categorize or label your cards for easier management. 2. Create a System: Develop a personal sy... ⇲
 
Installation issue

CardValet setup is user hostile

Fix: 1. Follow Setup Instructions: Carefully follow any on-screen instructions during setup. If available, refer to a user manual or online guide... ⇲
 
Login issue

Fingerprint login feature fails

Fix: 1. Re-enable Fingerprint Login: Go to Settings > Touch ID & Passcode, and ensure that CardValet is enabled under 'Use Touch ID for.' 2. Rest... ⇲

Login issues with multiple devices

Fix: 1. Log Out from Other Devices: Ensure you are logged out from CardValet on other devices to avoid conflicts. 2. Reset Password: If you conti... ⇲
 
Compatibility issue

CardValet is not supported by some banks

Fix: 1. Check Bank Compatibility: Visit the CardValet website or app documentation to see a list of supported banks. 2. Use Alternative Apps: If... ⇲
 
Glitches issue

Glitches in transaction display

Fix: 1. Refresh the App: Pull down on the transaction display screen to refresh the data. 2. Log Out and Log Back In: This can help reset the app... ⇲
 
Network issue

CardValet fails to connect to bank

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Log Out and Lo... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
6.8%

Neutral
3.1%

~ from our NLP analysis of 18,766 combined software ratings.

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 Private Data CardValet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics