fix problems on WBEZ [iphone]

—— Run into issues on WBEZ? Get help pending when official support gets back to you!

WBEZ

Info:

company: Chicago Public Media, Inc.

: https://www.wbez.org/contact

: www.wbez.org

Chat with our AI-based WBEZ Support

🛠️ Common WBEZ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Audio does not stop during phone calls

Fix: Check your iPhone's settings to ensure that the app has permission to pause audio during calls. Go to Settings > Privacy > Microphone and en... ⇲

Cannot use phone video function while using the app

Fix: Check if the app has any settings that allow background video playback. If not, you may need to close the app to use the video function. To... ⇲

Bugs issue

WBEZ skips to the beginning of previous broadcasts

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the app, and select 'Offload App' to clear temporary files wit... ⇲

Inability to switch between stream sources without bugs

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll to see if there are updates... ⇲

WBEZ restarts when opening another audio/video app

Fix: Ensure that your iPhone has enough memory available. Go to Settings > General > iPhone Storage to check your storage and delete unnecessary... ⇲

Playback issue

Playback often ends mid-show

Fix: Check your internet connection. A weak or unstable connection can cause playback issues. Try switching from Wi-Fi to cellular data or vice v... ⇲

Difficulty accessing previous days' content

Fix: Look for a 'History' or 'Archive' section within the app. Many audio apps have a dedicated area for past broadcasts that may not be immediat... ⇲

Ads issue

Ads restart after pausing for a few minutes

Fix: Try to avoid pausing the app for extended periods. If you need to pause, consider using the app's built-in features to skip ads if available... ⇲

Screen issue

WBEZ goes dark when phone screen locks

Fix: Check your iPhone's auto-lock settings. Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to preve... ⇲

Compatibility issue

No CarPlay support

Fix: Check if your iPhone's iOS is updated to the latest version, as CarPlay support can depend on the iOS version. Go to Settings > General > So... ⇲

Audio issue

Audio continues through phone speaker when AirPods are removed

Fix: Check your Bluetooth settings to ensure that AirPods are properly connected. Go to Settings > Bluetooth and make sure your AirPods are liste... ⇲

Customization issue

No sleep timer feature

Fix: Use the built-in Clock app on your iPhone to set a timer. Open the Clock app, go to the Timer tab, set the desired time, and select 'Stop Pl... ⇲

UI issue

Screen size makes buttons hard to find

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and adjust the text size or enable 'Larger Text' to... ⇲