fix problems on WGN News [iphone]

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—— Run into issues on WGN News? Get help pending when official support gets back to you!

WGN News - Chicago
Info:
company: Tribune Broadcasting Company
: http://wgntv.com/contact
: wgntv.com
Chat with our AI-based WGN News Support
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Crashes issue
WGN News crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. 2. Clear the app's cache by going to Settings > General > iPhone Storage... ⇲
 
Customization issue
No rewind or fast forward options

Fix: 1. While watching a video, try tapping on the screen to see if playback controls appear. If not, this feature may not be supported in the ap... ⇲
No share option for stories

Fix: 1. Take a screenshot of the story you want to share and send it via your preferred messaging or social media app. 2. Copy the link to the WG... ⇲
 
Ads issue
Ads play before breaking news videos

Fix: 1. Unfortunately, ads are often a part of the app's monetization strategy. To minimize interruptions, try to watch breaking news videos duri... ⇲
Heavy ad presence makes app unusable

Fix: 1. If the ads are too intrusive, consider using the app during times when fewer ads are displayed, such as early mornings or late evenings.... ⇲
 
Audio issue
No audio on videos

Fix: 1. Check the volume settings on your iPhone. Ensure that the mute switch is off and the volume is turned up. 2. Restart the app and try play... ⇲
 
Bugs issue
Duplicate stories appear multiple times

Fix: 1. Refresh the app by pulling down on the main feed to reload the content. This may help clear out duplicates. 2. If duplicates persist, con... ⇲
Radar feature not functioning properly

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and selecting WGN News. Set it t... ⇲
 
Notifications issue
Notifications lead to main page instead of specific stories

Fix: 1. Check the notification settings in the app. Go to Settings within the app and see if there are options to customize notifications for spe... ⇲
Inability to turn off non-breaking news notifications

Fix: 1. Go to the app's settings and look for notification preferences. Disable non-breaking news notifications if the option is available. 2. If... ⇲
 
Video issue
Live video feed stutters and desynchronizes

Fix: 1. Ensure you have a strong and stable internet connection. Switch to a different network if possible. 2. Close other apps that may be using... ⇲
 
Background issue
Cannot use app in background

Fix: 1. Check if the app has a Picture-in-Picture mode that allows it to run in the background. If not, you may need to keep the app open to cont... ⇲
 
Compatibility issue
WGN News interferes with other apps

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing interference. 2. Check for updates for both the WGN News app and... ⇲
 
Updates issue
Outdated news articles not removed timely

Fix: 1. Refresh the app regularly to see if new articles are loaded. Pull down on the main feed to refresh the content. 2. Check for updates to t... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
5.0%

Neutral
1.9%

~ from our NLP analysis of 3,180 combined software ratings.

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 Private Data WGN News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics