fix problems on Mobily [iphone]

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—— Run into issues on Mobily? Get help pending when official support gets back to you!

Mobily - موبايلي
Info:
company: Mobily
: https://support.mobily.com.sa
: www.mobily.com.sa
Chat with our AI-based Mobily Support
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Support issue

Delayed repairs without compensation

Fix: If you experience delays in repairs, document the issue by taking notes of your repair request dates and any communication with Mobily. This... ⇲
 
Updates issue

Mobily requires latest update to function

Fix: To ensure the Mobily app functions properly, regularly check for updates in the App Store. Open the App Store, tap on your profile icon at t... ⇲
 
Payments issue

Payment process not available offline

Fix: To manage payments without an internet connection, consider setting up automatic payments through your bank. Most banks allow you to schedul... ⇲

Difficulties in removing charges for canceled services

Fix: To remove charges for canceled services, gather all relevant documentation, such as cancellation confirmations. Log into the Mobily app and... ⇲

Payment page hangs

Fix: If the payment page hangs, first try refreshing the page by pulling down on the screen. If that doesn't work, close the app and reopen it, t... ⇲
 
Network issue

Inconsistent service quality

Fix: To improve service quality, try switching your phone to airplane mode for a few seconds and then turning it off. This can help your device r... ⇲

Frequent 3G periods affecting 4G experience

Fix: To address frequent 3G periods, check your network settings. Go to 'Settings' > 'Cellular' > 'Cellular Data Options' and ensure that 'Voice... ⇲
 
Crashes issue

Mobily crashes frequently

Fix: If the Mobily app crashes, first try closing the app completely and reopening it. Double-tap the home button (or swipe up from the bottom on... ⇲
 
Slow issue

Sluggish performance

Fix: To improve the performance of the Mobily app, try clearing the app's cache. Go to 'Settings' > 'General' > 'iPhone Storage', find the Mobily... ⇲
 
Syncing issue

Information not updated in real-time

Fix: To ensure you receive real-time updates, check your app settings to enable notifications. Go to 'Settings' in the Mobily app and ensure noti... ⇲
 
Compatibility issue

Limited multitasking capabilities

Fix: To improve multitasking, try using the split-screen feature on your iPhone if you have a newer model. This allows you to use the Mobily app... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.2%

Neutral
2.7%

~ from our NLP analysis of 39,612 combined software ratings.

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بلاغ تجاري

 Private Data Mobily collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics