fix problems on Mystc KSA [iphone]

​

—— Run into issues on Mystc KSA? Get help pending when official support gets back to you!

mystc KSA
Info:
company: STC
: http://www.stc.com.sa
: www.stc.com.sa
Chat with our AI-based mystc KSA Support
   Hello! How can I assist you?  

characters left:
 
UI issue
Difficult navigation when changing packages

Fix: 1. Familiarize yourself with the app layout. Use the 'Help' or 'FAQ' section within the app for guidance on package changes. 2. If you find... »»
 
Account issue
Inconsistent multi-SIM management

Fix: 1. Ensure that all your SIM cards are properly registered in the app. Go to 'Account' and check if all numbers are listed. 2. If you notice... »»
Inability to cancel lines through the app

Fix: 1. To cancel a line, you may need to call customer service directly or visit an STC store. 2. Check if the app has a 'Contact Us' feature to... »»
Issues with package changes while abroad

Fix: 1. Before traveling, ensure that your package is set up for international use. Check the app for any international packages available. 2. If... »»
 
Updates issue
Frequent app updates required

Fix: 1. Enable automatic updates on your iPhone by going to Settings > App Store and toggling on 'App Updates'. This will ensure the mystc KSA ap... »»
 
Security issue
Requires SMS password for access

Fix: 1. Ensure your phone number is correctly registered with the app. If you have access to the SMS, enter the password as prompted. 2. If you d... »»
 
Support issue
Long wait times for store services

Fix: 1. To avoid long wait times, visit the store during off-peak hours, typically early in the morning or late in the afternoon. 2. Check if the... »»
Unfriendly customer service at kiosks

Fix: 1. If you encounter unfriendly service, remain calm and polite. Clearly state your issue to help facilitate a better interaction. 2. If poss... »»
 
Accessibility issue
Limited accessibility features for visually impaired users

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility. Enable features like VoiceOver or Zoom to assist with na... »»
 
Freezing issue
App freezes after updates

Fix: 1. After an update, restart your iPhone to clear any temporary glitches. 2. If the app continues to freeze, try uninstalling and reinstallin... »»
 
Ads issue
Store offers often unavailable

Fix: 1. Check the app regularly for updates on store offers. 2. Sign up for notifications within the app to receive alerts about new offers. OR... »»
 
Payments issue
High prices for services

Fix: 1. Review your current plan and compare it with other available packages in the app. You may find a more cost-effective option. 2. Look for... »»
 
Customization issue
No option for one-week roaming plans

Fix: 1. Check the app for any available short-term roaming packages. Sometimes these may be listed under different categories. 2. If not availabl... »»
 
Search issue
Recent searches not saved in tijwal page

Fix: 1. Ensure that you are logged into your account when using the tijwal page, as this may affect saved searches. 2. Clear your browser cache i... »»
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.2%

Bad experience
6.9%

Neutral
2.9%

~ from our NLP analysis of 49,893 combined software ratings.

 Switch to these Alternatives:
AL KAHRABA
المياه الوطنية
Iktissab - اكتساب
SPL Online - سبل أون لاين
نمبر بوك السعودية
MisMar مسمار
Yaqoot ياقوت
NaqelExpress
Gasable
mysalam

 Private Data mystc KSA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics