fix problems on Bonjour RATP [iphone]

—— Run into issues on Bonjour RATP? Get help pending when official support gets back to you!

Bonjour RATP

Info:

company: RATP Smart Systems

: https://faq.bonjour-ratp.fr

: www.bonjour-ratp.fr

Chat with our AI-based Bonjour RATP Support

🛠️ Common Bonjour RATP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Confusing ticket purchasing process

Fix: 1. Open the Bonjour RATP app and navigate to the 'Tickets' section. 2. Familiarize yourself with the layout; look for clear categories such... ⇲

Bonjour RATP does not consistently read Navigo card

Fix: 1. Ensure your Navigo card is properly charged and not expired. 2. Clean the card's surface gently with a soft cloth to remove any dirt or s... ⇲

Bugs issue

Error messages when booking tickets

Fix: 1. Check your internet connection; ensure you have a stable Wi-Fi or cellular data connection. 2. Close the app completely and reopen it to... ⇲

Inaccurate bus arrival times

Fix: 1. Check the settings in the app to ensure location services are enabled, as this can affect real-time updates. 2. Refresh the bus schedule... ⇲

Requires multiple scans to check ticket balance

Fix: 1. Ensure that your device's NFC settings are enabled. Go to Settings > NFC and make sure it is turned on. 2. Try holding the ticket closer... ⇲

Technical difficulties with ticket refills

Fix: 1. Ensure that your internet connection is stable before attempting to refill your ticket. 2. Check if there are any app updates available i... ⇲

Weekly pass did not work at turnstile

Fix: 1. Ensure that your weekly pass is still valid and has not expired. 2. Check if the pass is properly loaded onto your account in the app. 3.... ⇲

Payments issue

Limited payment options for ticket purchases

Fix: 1. Check the app settings to see if there are any options to add or manage payment methods. 2. If you have a preferred payment method that i... ⇲

Bonjour RATP opens Apple Pay instead of using transit pass

Fix: 1. Go to the app settings and check if there is an option to set your default payment method. Ensure that your transit pass is selected as t... ⇲

Account issue

Account activation errors

Fix: 1. Double-check the email address and password you are using to activate your account. Ensure there are no typos. 2. If you have not receive... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.1%

Bad experience

3.5%

Neutral

0.5%

~ from our NLP analysis of 1,332 combined software ratings.

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Private Data Bonjour RATP collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics