fix problems on Xplora [iphone]

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—— Run into issues on Xplora? Get help pending when official support gets back to you!

Xplora
Info:
company: XPLORA Technologies
: https://support.myxplora.com
: www.myxplora.com
Chat with our AI-based Xplora Support
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Login issue

Xplora logs out unexpectedly

Fix: 1. Update the app: Go to the App Store, search for Xplora, and check if there’s an update available. Install it to fix potential bugs. OR... ⇲

Xplora does not remember login data

Fix: 1. Enable 'Remember Me': When logging in, ensure that the 'Remember Me' option is checked if available. This may help retain your login info... ⇲
 
UI issue

Clunky interface

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and features. This can help you navigate more eff... ⇲
 
Settings issue

School mode does not turn off

Fix: 1. Check settings: Go to the app settings and look for the 'School Mode' option. Ensure it is toggled off. If it’s grayed out, try restartin... ⇲

Inability to block unwanted calls

Fix: 1. Check app settings: Look for call blocking options in the app settings and enable them if available. OR 2. Use Do Not Disturb: Conside... ⇲
 
Bugs issue

Xplora opens randomly with no information

Fix: 1. Check for updates: Ensure that you have the latest version of the app installed, as updates often fix bugs that cause such issues. OR... ⇲
 
Syncing issue

Requires logging out and back in to refresh features

Fix: 1. Refresh manually: Instead of logging out, try pulling down on the main screen to refresh the app's content. OR 2. Clear app cache: Off... ⇲
 
Messages issue

Messages disappear when opening

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as this may resolve message display issues. OR 2. Restart the app:... ⇲

Inconsistent message delivery

Fix: 1. Check network connection: Ensure you have a stable internet connection, as poor connectivity can affect message delivery. OR 2. Clear... ⇲

Previous texts cannot be deleted

Fix: 1. Check for updates: Ensure the app is updated, as this may fix issues with deleting messages. OR 2. Clear app cache: Offload the app to... ⇲

Limited contact communication options

Fix: 1. Explore settings: Go to the app settings and check if there are options to add or manage contacts more effectively. OR 2. Use alternat... ⇲
 
Network issue

Xplora often fails to connect to watches

Fix: 1. Check Bluetooth settings: Ensure Bluetooth is enabled on your iPhone and that the watch is in pairing mode. OR 2. Restart both devices... ⇲
 
Installation issue

Requires app reinstallation to connect

Fix: 1. Check for updates: Ensure both the app and your iPhone are updated to the latest software versions. OR 2. Reset network settings: Go t... ⇲
 
Loading issue

Xplora fails to load on some devices

Fix: 1. Check compatibility: Ensure your device meets the app's system requirements listed in the App Store. OR 2. Clear storage: Go to Settin... ⇲
 
Notifications issue

Notifications are delayed

Fix: 1. Check notification settings: Go to Settings > Notifications > Xplora and ensure notifications are enabled and set to 'Immediate'. OR 2... ⇲
 
Location issue

Incorrect location tracking

Fix: 1. Check location settings: Ensure that Location Services are enabled for Xplora and that the app has permission to access your location.... ⇲
 
Account issue

Difficulties with account setup

Fix: 1. Follow setup instructions carefully: Ensure you are following the setup guide provided in the app or on the website. OR 2. Restart the... ⇲
 
Updates issue

Frequent errors after updates

Fix: 1. Clear app cache: Offload the app to clear any corrupted data that may have been introduced with the update. OR 2. Reinstall the app: I... ⇲
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 what users are saying
Good experience
80.5%

Bad experience
15.0%

Neutral
4.6%

~ from our NLP analysis of 2,855 combined software ratings.

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 Private Data Xplora collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Diagnostics