fix problems on DKB [iphone]

—— Run into issues on DKB? Get help pending when official support gets back to you!

DKB

Info:

company: Deutsche Kreditbank AG

: https://bank.dkb.de/privatkunden/girokonto/banking-app

Chat with our AI-based DKB Support

🛠️ Common DKB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DKB fails to log in after first use

Fix: 1. Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. 2. Clea... ⇲

SMS verification issues for international numbers

Fix: 1. Ensure that your phone number is entered in the correct international format, including the country code. 2. Check if your mobile carrier... ⇲

Installation issue

DKB requires frequent reinstallation

Fix: 1. Check your device storage. If your iPhone is low on storage, it can cause apps to malfunction. Go to Settings > General > iPhone Storage... ⇲

Biometric login fails after software updates

Fix: 1. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the DKB app is enabled for biometric login. 2. Delete the ap... ⇲

Error messages during login process

Fix: 1. Double-check your login credentials for accuracy, including any special characters. 2. Clear the app cache by going to Settings > General... ⇲

Payments issue

Lacks a refund button for unauthorized transactions

Fix: 1. Check the app for any transaction history or support section that may provide guidance on reporting unauthorized transactions. 2. Documen... ⇲

Bugs issue

Inconsistent performance and frequent errors

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > DKB > Offload App, then reinstall it. 2. Ensure your iPhone is upda... ⇲

Updates issue

Limited functionality compared to previous app version

Fix: 1. Explore the app settings to see if there are any new features or settings that can be enabled. 2. Check the app's update notes in the App... ⇲

Support issue

Poor customer support response times

Fix: 1. Check the app for any FAQ or help section that may provide immediate answers to common issues. 2. Use social media platforms to reach out... ⇲

Compatibility issue

DKB does not load on certain devices

Fix: 1. Ensure that your device meets the minimum system requirements for the app. Check the App Store for compatibility information. 2. Restart... ⇲

DKB is unusable in certain regions

Fix: 1. Check if there are any regional restrictions mentioned in the app's terms of service or FAQ. 2. Use a VPN to access the app from a differ... ⇲

Network issue

Maintenance downtimes affect accessibility

Fix: 1. Check the app's official website or social media for scheduled maintenance announcements. 2. Plan your usage around known maintenance win... ⇲

Security issue

Face ID fails when outside the country

Fix: 1. Ensure that your device's region settings are correct by going to Settings > General > Language & Region. 2. Try logging in with your pas... ⇲

Customization issue

No contact list management feature

Fix: 1. Use the app's existing features to manually enter contacts as needed. 2. Keep a separate list of important contacts in a notes app or doc... ⇲

Backup issue

Transaction history purged after one year

Fix: 1. Regularly export or save your transaction history before the one-year mark. Use screenshots or export features if available. 2. Keep a pe... ⇲

Account issue

Missing features for joint account management

Fix: 1. Check the app for any settings or features related to joint accounts that may need to be enabled. 2. Use the app's existing features to m... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.2%

Bad experience

9.9%

Neutral

1.9%

~ from our NLP analysis of 895 combined software ratings.

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Private Data DKB collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics