fix problems on Disneyland [iphone]

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—— Run into issues on Disneyland? Get help pending when official support gets back to you!

Disneyland®
Info:
company: Disney
: https://disneyland.disney.go.com/help/
: disneyland.disney.go.com
Chat with our AI-based Disneyland Support
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Login issue

Disneyland frequently logs users out.

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to se... ⇲

Inability to access certain features without constant login.

Fix: Check your app settings to ensure that you are not set to log out automatically. Go to Settings > Disneyland® and look for any options relat... ⇲
 
Bugs issue

Inaccurate wait times for rides.

Fix: Refresh the app regularly to get the most current wait times. Pull down on the screen to refresh the data, as wait times can change frequent... ⇲

Errors during mobile food orders.

Fix: Double-check your order before submitting it. Ensure that all selections are correct and that you have selected a valid pickup time. OR I... ⇲

Virtual queue issues with eligibility.

Fix: Review the eligibility requirements for the virtual queue on the Disneyland website to ensure you meet all criteria before attempting to joi... ⇲
 
UI issue

Difficult to navigate and find specific locations.

Fix: Use the app's map feature to locate attractions. Familiarize yourself with the layout of the park by reviewing the map before your visit, wh... ⇲

Lack of clear instructions for ticket conversion.

Fix: Visit the Disneyland website for detailed instructions on ticket conversion. They often provide FAQs and guides that can clarify the process... ⇲

Confusing tiered pricing for tickets.

Fix: Review the ticket pricing structure on the Disneyland website for a clearer understanding of the tiers and what each includes before purchas... ⇲

Disneyland requires excessive steps to access features.

Fix: Familiarize yourself with the app's layout and features to streamline your navigation. Create a checklist of frequently used features to acc... ⇲
 
Slow issue

Slow performance and lagging interactions.

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer models) and s... ⇲
 
Battery issue

Battery drain is excessive.

Fix: Reduce the app's background activity by going to Settings > Disneyland® and disabling Background App Refresh. This can help conserve battery... ⇲
 
Syncing issue

Issues with linking tickets and reservations.

Fix: Ensure that you are entering the correct ticket confirmation number and email associated with the reservation. Double-check for any typos or... ⇲
 
Search issue

Search function is ineffective.

Fix: Try using more specific keywords when searching. Instead of generic terms, use the exact name of the attraction or service you are looking f... ⇲

Limited options for food and beverage searches.

Fix: Use the app's filters to narrow down food and beverage options based on your preferences, such as dietary restrictions or cuisine type. OR... ⇲
 
Updates issue

Disneyland does not provide timely updates.

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > Disneyland® and toggle on Allow Notifications to receive... ⇲
 
Settings issue

Complicated process for merging gift cards.

Fix: Follow the step-by-step instructions provided in the app's Help section for merging gift cards. This can clarify the process and make it eas... ⇲
 
Customization issue

No way to change ticket names easily.

Fix: Check the app's Help section for instructions on how to change ticket names. There may be specific steps outlined for this process. OR If... ⇲
 
Support issue

Poor customer service response times.

Fix: Utilize the app's FAQ section for common issues, which may provide immediate answers without needing to contact customer service. OR Try... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.6%

Neutral
2.0%

~ from our NLP analysis of 1,560,270 combined software ratings.

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 Private Data Disneyland collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. PhotoPass+ 1 Day: $24.99 PhotoPass+ 1 Day
  2. Digital Photo Download: $14.99 Includes the digital rights to a single photo