fix problems on PortSIP UC [iphone]

—— Run into issues on PortSIP UC? Get help pending when official support gets back to you!

PortSIP UC

Info:

company: PortSIP Solutions, Inc.

: http://www.portsip.com

: itunes.apple.com

Chat with our AI-based PortSIP UC Support

🛠️ Common PortSIP UC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow sign-in process with auto login

Fix: 1. Check your internet connection: Ensure you have a stable and strong Wi-Fi or cellular connection. You can do this by testing other apps o... ⇲

Occasional sign-in and in progress messages

Fix: 1. Restart the app: Close the PortSIP UC app completely by swiping it away in the app switcher, then reopen it. This can help reset any temp... ⇲

Account issue

Lack of password reset option

Fix: 1. Use the 'Forgot Password' feature: If available, look for a 'Forgot Password' link on the sign-in screen. This may allow you to reset you... ⇲

Limited to one SIP account

Fix: 1. Use a different app: If you need to manage multiple SIP accounts, consider using a different VoIP app that supports multiple accounts, su... ⇲

Network issue

Inconsistent performance on different WiFi networks

Fix: 1. Test different networks: Try connecting to different Wi-Fi networks to see if performance improves. This can help identify if the issue i... ⇲

Requires VPN connection in certain regions

Fix: 1. Use a reliable VPN service: If you are in a region where the app requires a VPN, consider subscribing to a reputable VPN service and conn... ⇲

Crashes issue

Crashes on newer iOS versions

Fix: 1. Update the app: Check the App Store for any available updates for PortSIP UC. Developers often release updates to fix compatibility issue... ⇲

Audio issue

Audio loss in one or both directions

Fix: 1. Check audio settings: Ensure that the app has permission to access your microphone and speaker. Go to Settings > Privacy > Microphone and... ⇲

Loading issue

PortSIP UC hangs on startup after update

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe Port... ⇲

Compatibility issue

Does not launch on some devices

Fix: 1. Check device compatibility: Ensure that your device meets the minimum requirements for running PortSIP UC. Check the App Store descriptio... ⇲

Bugs issue

Issues with US dialed numbers starting with 1

Fix: 1. Check dialing format: Ensure you are using the correct dialing format for US numbers. Typically, you should dial the area code followed b... ⇲