fix problems on Linphone [iphone]

—— Run into issues on Linphone? Get help pending when official support gets back to you!

Linphone

Info:

company: Belledonne Communications SARL

: http://www.linphone.org

: www.linphone.org

Chat with our AI-based Linphone Support

🛠️ Common Linphone Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

User interface needs improvement

Fix: Consider customizing the interface by adjusting settings within the app. Go to 'Settings' > 'Appearance' and explore options to change theme... ⇲

Menu button requires multiple attempts to access

Fix: Try restarting the app to see if it resolves the issue. Close the app completely and reopen it to refresh its functionality. OR Check for... ⇲

Screen issue

Screen does not fill iPhone XR

Fix: Adjust the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and ensure that 'Display Zoom' is set to 'Standard'.... ⇲

UI issue

Confusing icons

Fix: Familiarize yourself with the app's icons by referring to the user manual or help section within the app. This can provide clarity on their... ⇲

SIP profiles are unreadable

Fix: Try adjusting the font size in your device settings. Go to 'Settings' > 'Display & Brightness' > 'Text Size' and increase the size to see if... ⇲

Audio issue

No audio volume preamplification option

Fix: Check your device's audio settings. Go to 'Settings' > 'Sounds & Haptics' and adjust the volume levels to see if it improves call quality.... ⇲

DTMF not transmitted correctly

Fix: Check the DTMF settings in the app. Go to 'Settings' > 'SIP' > 'DTMF' and try changing the method from 'Inband' to 'RFC 4733' or 'Info' to s... ⇲

Sound breaks up during calls

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the call quality improves. OR Lower the au... ⇲

Broken mute function

Fix: Try toggling the mute function off and on again during a call to see if it resets the feature. OR Check for any updates to the app that m... ⇲

Notifications issue

Linphone must be open to receive calls

Fix: Check your device's background app refresh settings. Go to 'Settings' > 'General' > 'Background App Refresh' and ensure it is enabled for Li... ⇲

Cannot receive incoming calls when phone is asleep

Fix: Ensure that notifications are enabled for Linphone. Go to 'Settings' > 'Notifications' > 'Linphone' and toggle on 'Allow Notifications'. O... ⇲

Network issue

IPv6 setting causes issues with incoming calls

Fix: Disable IPv6 on your network settings. Go to 'Settings' > 'Wi-Fi', tap on your network, and configure the settings to use IPv4 only. OR I... ⇲

Account issue

Cannot access previously registered account

Fix: Check if you are entering the correct credentials. Reset your password if necessary and try logging in again. OR Look for any saved login... ⇲

Background issue

Linphone does not run in background

Fix: Ensure that background app refresh is enabled for Linphone. Go to 'Settings' > 'General' > 'Background App Refresh' and toggle it on for Lin... ⇲

Settings issue

Video bandwidth limit config lost after restart

Fix: Manually reconfigure the video bandwidth settings each time you restart the app. Go to 'Settings' > 'Video' and set your preferred bandwidth... ⇲

Audio codec settings do not save

Fix: After changing the audio codec settings, ensure you are saving the changes before exiting the settings menu. Look for a 'Save' button or sim... ⇲

Bugs issue

Error when making calls from contacts

Fix: Ensure that the contacts are saved with the correct format, including the country code if necessary. Edit the contact details if needed. O... ⇲

Linphone comes on by itself

Fix: Check your device's notification settings. Go to 'Settings' > 'Notifications' and adjust the settings for Linphone to prevent it from openin... ⇲

Security issue

Failed to get authorization token

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent the app from retrieving the token. OR Log out of you... ⇲

Crashes issue

Crashes during SIP server configuration

Fix: Try reinstalling the app to clear any corrupted files that may be causing the crashes. Delete Linphone and download it again from the App St... ⇲

Updates issue

Linphone won't open on iPad after update

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen, then reopen it. OR If the issue persi... ⇲

Registration issue

Registration issues with FREEPBX 13

Fix: Double-check your SIP settings in Linphone to ensure they match the configuration required by FREEPBX 13. Pay attention to the server addres... ⇲