fix problems on XMatters [iphone]

—— Run into issues on XMatters? Get help pending when official support gets back to you!

xMatters

Info:

company: xMatters Inc.

: https://support.xmatters.com/hc/en-us

: www.xmatters.com

Chat with our AI-based xMatters Support

🛠️ Common xMatters Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited alert sound options

Fix: To change the alert sounds, go to the app settings. Look for 'Notifications' or 'Alert Sounds' and see if you can select from the available... ⇲

UI not updated for iPhone X

Fix: Check for any available updates for the xMatters app in the App Store. If an update is available, install it as it may include UI improvemen... ⇲

Permissions issue

Permission pop-up appears unnecessarily

Fix: Review the app permissions by going to 'Settings' > 'Privacy' and selecting the relevant categories (like Location Services or Notifications... ⇲

Audio issue

No override for silent mode

Fix: Check the app settings for any options related to notifications or alerts. Some apps have a 'Priority' setting that allows alerts to bypass... ⇲

UI issue

Lack of landscape mode on iPad

Fix: Check if the app has a landscape mode option in the settings. If not, try rotating your iPad to see if the app automatically adjusts. If it... ⇲

Cannot view shift details in schedule

Fix: Ensure that you have the latest version of the app installed. If not, update it through the App Store. Then, check the schedule section agai... ⇲

Unclear group scheduling

Fix: Review the app's user guide or help section for instructions on how to use the group scheduling feature effectively. This may provide clarit... ⇲

Buttons inaccessible on iPhone SE

Fix: Check for any available updates for the app that may address accessibility issues. Update the app through the App Store if necessary. OR... ⇲

Security issue

Requires unlocking to accept pages

Fix: To streamline the process, enable 'Face ID' or 'Touch ID' for quicker access. Go to 'Settings' > 'Face ID & Passcode' or 'Touch ID & Passcod... ⇲

No biometric verification for responses

Fix: Check the app settings to see if there is an option to enable biometric verification for responses. If not, this feature may not be availabl... ⇲

Bugs issue

Bugs in latest update

Fix: Try clearing the app cache by uninstalling and reinstalling the app. This can help resolve any bugs that may have been introduced in the lat... ⇲

Customization issue

No widget for on-call shift

Fix: Check if the app has any settings related to widgets. If it does, enable the widget from the app settings or the iPhone widget settings. O... ⇲

Custom sounds limited compared to Android

Fix: Explore the app settings to see if there are any options to upload custom sounds. If available, follow the prompts to add your own sounds.... ⇲

Updates issue

Delayed app updates for new devices

Fix: Regularly check the App Store for updates. Enable automatic updates in 'Settings' > 'App Store' > 'App Updates' to ensure you receive update... ⇲

Messages issue

Message text limited to one line

Fix: Check if there are any settings in the app that allow for text expansion or formatting. If not, this may be a limitation of the app's design... ⇲

Notifications issue

Alerts not visible

Fix: Ensure that notifications are enabled for the app. Go to 'Settings' > 'Notifications' > 'xMatters' and make sure 'Allow Notifications' is tu... ⇲

Crashes issue

xMatters crashes on startup

Fix: Try force quitting the app and reopening it. Swipe up from the bottom of the screen (or double-click the home button) to access the app swit... ⇲

xMatters crashes on hostname entry

Fix: Ensure that you are entering the hostname correctly. Double-check for typos or incorrect formatting. OR If the app continues to crash, tr... ⇲

Registration issue

Device registration deleted without notice

Fix: Check the app settings to see if there is an option to re-register your device. If available, follow the prompts to register again. OR As... ⇲

QR code registration not available on iOS

Fix: Check if there are any updates for the app that may include QR code registration. Update the app through the App Store if necessary. OR A... ⇲

Compatibility issue

xMatters unusable on iOS 12.1

Fix: Check for any available updates for both the app and your iOS version. Go to 'Settings' > 'General' > 'Software Update' to see if an update... ⇲

xMatters not functional on iPhone

Fix: Ensure that your iPhone is running a compatible version of iOS for the app. Check the App Store for the app's requirements and update your i... ⇲