fix problems on Ubigi [iphone]

—— Run into issues on Ubigi? Get help pending when official support gets back to you!

Ubigi: Travel eSIM & data plan

Info:

company: Transatel

: http://www.ubigi.com/assistance

: www.ubigi.com

Chat with our AI-based Ubigi Support

🛠️ Common Ubigi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connectivity issues

Fix: 1. Restart your device: Sometimes, a simple restart can resolve connectivity issues. Hold down the power button and slide to power off. Wait... ⇲

Poor customer service

Fix: 1. Utilize in-app support: Check if the app has a help or support section where you can find FAQs or troubleshooting tips. 2. Use social med... ⇲

Registration issue

Difficult account creation process

Fix: 1. Ensure you have a stable internet connection: A weak connection can cause issues during account creation. 2. Use a different device: If p... ⇲

Ubigi frequently logs out

Fix: 1. Update the app: Ensure you are using the latest version of the app. Go to the App Store, search for Ubigi, and tap 'Update' if available.... ⇲

No option for biometric login

Fix: 1. Use a strong password: Since biometric login is not available, ensure your password is secure and easy to remember. 2. Enable two-factor... ⇲

Network issue

Inconsistent service in rural areas

Fix: 1. Check coverage maps: Before traveling, check Ubigi's coverage maps to ensure service availability in your destination. 2. Use Wi-Fi when... ⇲

Cannot use remaining data in different countries

Fix: 1. Plan your data usage: Use your data in the country where it was purchased to avoid losing it. 2. Purchase data plans specific to the coun... ⇲

Requires constant internet for app functionality

Fix: 1. Download necessary information: Before traveling, download any maps or information you may need to access offline. 2. Use offline feature... ⇲

Payments issue

No refund process

Fix: 1. Review terms and conditions: Familiarize yourself with the refund policy outlined in the app or on the website. 2. Keep records: Document... ⇲

Bugs issue

Ubigi errors when checking data usage

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: Go to Settings > General > iPho... ⇲

Compatibility issue

Limited coverage in certain countries

Fix: 1. Research coverage: Before traveling, check Ubigi's coverage for the specific countries you plan to visit. 2. Consider local SIM options:... ⇲

Service not available in some locations

Fix: 1. Research before traveling: Check Ubigi's coverage maps to know where service is available. 2. Use Wi-Fi when possible: In areas without s... ⇲

Crashes issue

Ubigi crashes or fails to load

Fix: 1. Restart your device: A simple restart can often resolve app crashes. 2. Update the app: Ensure you have the latest version of the app ins... ⇲

Messages issue

No confirmation emails for purchases

Fix: 1. Check spam/junk folder: Sometimes, confirmation emails may end up in these folders. 2. Ensure correct email: Double-check that the email... ⇲

UI issue

Inability to paste passwords

Fix: 1. Manually enter passwords: While inconvenient, manually entering passwords is a temporary solution. 2. Use a password manager: Consider us... ⇲

Slow issue

Slow connection speeds

Fix: 1. Check your data plan: Ensure you have an adequate data plan that supports high-speed connectivity. 2. Close background apps: Close any un... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.2%

Bad experience

7.4%

Neutral

2.4%

~ from our NLP analysis of 3,713 combined software ratings.

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Private Data Ubigi collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics