fix problems on Medal [iphone]

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—— Run into issues on Medal? Get help pending when official support gets back to you!

Medal - Game Clipping
Info:
company: Medal B.V.
: https://support.medal.tv
: medal.tv
Chat with our AI-based Medal Support
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Bugs issue

editing drafts offline gives an error

Fix: 1. Ensure you have a stable internet connection when attempting to edit drafts, as the app may require online access to save changes. 2. Try... ⇲

inaccurate Valorant stats

Fix: 1. Double-check your account settings to ensure that your Valorant account is linked correctly. 2. Refresh the stats by logging out and back... ⇲

algorithm for recommended clips is inaccurate

Fix: 1. Interact more with the app by liking or sharing clips to help the algorithm learn your preferences. 2. Clear your app cache to reset the... ⇲
 
Search issue

unable to search clips by game

Fix: 1. Use the filter options available in the app to narrow down your clips. Check if there are any tags or categories you can apply. 2. Manual... ⇲
 
Updates issue

premium subscription removes free features

Fix: 1. Review the features that are available for free and those that require a premium subscription. Make a list of what you need and see if yo... ⇲
 
Downloads issue

download error messages on mobile

Fix: 1. Check your device's storage space. If it's low, free up space by deleting unused apps or files. 2. Restart the app and try downloading ag... ⇲
 
Audio issue

clips mute themselves randomly

Fix: 1. Check the app's audio settings to ensure that sound is enabled. 2. Restart the app to see if the issue resolves itself. OR 1. If the p... ⇲

audio bugs out and mutes itself

Fix: 1. Check your device's volume settings and ensure that the app is not muted. 2. Restart the app to see if the audio issue resolves itself.... ⇲
 
Syncing issue

draft syncing issues

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check your internet connection to ensure it is stable when syncing drafts.... ⇲
 
Uploads issue

upload failures with no explanation

Fix: 1. Check your internet connection and try uploading again. A weak connection can cause uploads to fail. 2. Reduce the file size or resolutio... ⇲
 
Payments issue

requires paid subscription to link PC account

Fix: 1. If you want to link your PC account, consider whether the premium subscription is worth it for your usage. 2. Use the app's features with... ⇲
 
UI issue

confusing layout for titles and comments

Fix: 1. Take time to familiarize yourself with the layout. Try creating a few test clips to understand how titles and comments are structured. 2.... ⇲
 
Settings issue

missing settings options on mobile

Fix: 1. Explore all sections of the app thoroughly, as some settings may be hidden in submenus. 2. Check for updates to see if new settings optio... ⇲
 
Compatibility issue

requires PC to clip on mobile

Fix: 1. Use the app's mobile features to create clips directly on your device instead of relying on a PC. 2. Explore other mobile apps that allow... ⇲
 
Performance issue

FPS drops while using the app

Fix: 1. Close any background apps that may be using resources. Double-tap the home button and swipe up on the apps to close them. 2. Restart your... ⇲
 
Customization issue

no option to toggle clip visibility before upload

Fix: 1. Consider saving your clips as drafts first, then adjusting visibility settings after uploading. 2. Check the app's settings to see if the... ⇲

missing categorization for clips

Fix: 1. Manually categorize your clips by renaming them with relevant tags in the title. 2. Use the search function to find clips based on keywor... ⇲

inability to trim clips on mobile

Fix: 1. Use a different video editing app that allows you to trim clips before uploading them to Medal. 2. If you have access to a PC, consider t... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.8%

Neutral
1.9%

~ from our NLP analysis of 13,528 combined software ratings.

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 Private Data Medal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content

  Cost of Subscriptions
  1. Medal Gold Monthly: $9.99 Access to Medal Gold
  2. Medal Gold Annual: $95.99 Access to Medal Gold
  3. Medal Gold Monthly: $6.99 Access to Medal Gold
  4. Medal Gold Annual: $66.99 Access to Medal Gold