fix problems on Malaysia Airlines [iphone]

​

—— Run into issues on Malaysia Airlines? Get help pending when official support gets back to you!

Malaysia Airlines
Info:
company: MALAYSIA AIRLINES BERHAD
: https://www.malaysiaairlines.com/my/en/experience/malaysia-airlines-app.html
: www.malaysiaairlines.com
Chat with our AI-based Malaysia Airlines Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Data entry screens are buggy

Fix: 1. Restart the app to see if the issue resolves itself. 2. Ensure your iPhone is updated to the latest iOS version. 3. Clear the app cache b... ⇲
 
Slow issue

Response time to make a booking is slow

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Close any unnecessary apps running in the background t... ⇲
 
Notifications issue

Erroneous alerts on frequent flyer number

Fix: 1. Double-check that you are entering your frequent flyer number correctly. 2. Clear the app cache by going to Settings > General > iPhone S... ⇲

Abuses notification privileges

Fix: 1. Go to Settings > Notifications > Malaysia Airlines and adjust the notification settings to your preference. 2. If you find the notificati... ⇲
 
UI issue

Difficult to check in

Fix: 1. Ensure you are using the latest version of the app. 2. Check your internet connection and switch to a more stable network if necessary. 3... ⇲

Malaysia Airlines functions as a browser

Fix: 1. Ensure you are using the latest version of the app. 2. Clear the app cache by going to Settings > General > iPhone Storage > Malaysia Air... ⇲

Check-in status not detected

Fix: 1. Ensure you are logged into your account and that your flight is within the check-in window. 2. Clear the app cache by going to Settings >... ⇲
 
Account issue

Hard to add flights to profile

Fix: 1. Ensure you are logged into your account. 2. Try adding flights through the app's profile section and ensure all required fields are fille... ⇲

Inability to create an account

Fix: 1. Ensure you have a stable internet connection. 2. Double-check that all required fields are filled out correctly, including email format a... ⇲
 
Updates issue

Past trips disappear after updates

Fix: 1. Ensure you are logged into your account and check if the trips are still listed under your profile. 2. Clear the app cache by going to Se... ⇲
 
Loading issue

OTP process is stuck

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try the OTP process again. 3. Check your phone settings to ensure no... ⇲

E-boarding pass cannot be loaded

Fix: 1. Ensure you are logged into your account and that your flight is within the boarding pass window. 2. Clear the app cache by going to Setti... ⇲
 
Search issue

Flight options are missing

Fix: 1. Ensure you have a stable internet connection. 2. Clear the app cache by going to Settings > General > iPhone Storage > Malaysia Airlines... ⇲

Invalid number errors when searching for flights

Fix: 1. Ensure you are entering the correct flight number format. 2. Clear the app cache by going to Settings > General > iPhone Storage > Malays... ⇲
 
Login issue

Login issues persist

Fix: 1. Ensure you are entering the correct username and password. 2. Reset your password if you have forgotten it. 3. Clear the app cache by goi... ⇲

Enrich member login option missing

Fix: 1. Ensure you are using the latest version of the app. 2. Check the app settings to see if the Enrich member login option is available. 3. I... ⇲

Difficulties logging in to Enrich member code

Fix: 1. Ensure you are entering the correct Enrich member code and password. 2. Reset your password if you have forgotten it. 3. Clear the app ca... ⇲
 
Security issue

Two-factor authentication crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Restart the app and try the two-factor authentication process again. 3. Check... ⇲
 
Support issue

Generic replies to bug reports

Fix: 1. Document the specific issues you encounter and keep a record of your reports. 2. If you receive generic replies, try to provide more deta... ⇲
 
Customization issue

No ability to set up a customized profile

Fix: 1. Ensure you are logged into your account. 2. Check the app settings to see if there are options for customizing your profile. 3. If the op... ⇲
 
Payments issue

Booking payment issues persist

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear the app cache by going to Settings > General > iPhone Storage > Malaysia... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.9%

Bad experience
6.8%

Neutral
1.2%

~ from our NLP analysis of 804 combined software ratings.

 Switch to these Alternatives:
AirAsia MOVE: Flights & Hotels
Royal Brunei Airlines
Singapore Airlines
Bangkok Airways
KLIA Ekspres
Asia Flights: Compare Prices
Japan Airlines
Traveloka: Book Hotel & Flight
flydubai
Dart Rider

 Private Data Malaysia Airlines collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics