fix problems on Brightwheel [iphone]

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—— Run into issues on Brightwheel? Get help pending when official support gets back to you!

brightwheel: Child Care App
Info:
company: DSSV, Inc.
: https://mybrightwheel.com/
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Account issue

Difficult account deletion process

Fix: To delete your account, navigate to the app's settings. Look for an option related to account management or privacy. Follow the prompts to d... ⇲

Separate accounts required for staff and parents

Fix: If you are a staff member, consider discussing with your administrator the possibility of using a shared account for communication purposes.... ⇲
 
Payments issue

Inability to cancel AutoPay in app

Fix: Check the billing or payment section of the app. There should be an option to manage your payment methods or subscriptions. Look for AutoPay... ⇲

Inconsistent billing issues

Fix: Review your billing history in the app to identify any discrepancies. Make sure all charges align with your expectations and agreements. If... ⇲

Inability to send invoices immediately

Fix: Check if there is a manual option to send invoices in the app. Sometimes, there may be a delay in automatic sending, but manual options are... ⇲

Overcharging issues

Fix: Review your billing statements carefully to identify any overcharges. Document these discrepancies and compare them with your agreed-upon ra... ⇲

Frustrating payment process

Fix: Take time to familiarize yourself with the payment process in the app. Sometimes, understanding the steps can alleviate frustration. Look fo... ⇲
 
Customization issue

Limited check-in/check-out shortcuts

Fix: Explore the app settings to see if there are options to customize check-in/check-out shortcuts. Some apps allow users to create quick access... ⇲

Limited flexibility in entering categories

Fix: Explore the app settings to see if there are options to customize categories. Some apps allow users to create or modify categories based on... ⇲
 
Support issue

Delayed customer support response

Fix: Check the app for any self-help resources or FAQs that may address your issue. This can often provide quicker solutions than waiting for cus... ⇲
 
Messages issue

Lack of direct communication with teachers

Fix: Utilize any available messaging features within the app to communicate with teachers. If direct messaging is not available, consider setting... ⇲
 
UI issue

brightwheel distracts teachers from focusing on children

Fix: Encourage teachers to set specific times for app usage, such as during breaks or designated planning periods, to minimize distractions durin... ⇲

No option to 'like' pictures

Fix: If the app does not have a 'like' feature, consider providing feedback through other means, such as comments or direct messages to the teach... ⇲

brightwheel interface can be confusing

Fix: Spend some time exploring the app to familiarize yourself with its layout and features. Sometimes, a little exploration can help clarify con... ⇲
 
Updates issue

No clear instructions for updates

Fix: Check the app's settings or help section for any available update logs or instructions. This can provide insight into what changes have been... ⇲
 
Notifications issue

Notifications not appearing in real-time

Fix: Ensure that your device's internet connection is stable. Poor connectivity can delay notifications. Try switching between Wi-Fi and cellular... ⇲
 
Downloads issue

Inability to download multiple pictures at once

Fix: Check if the app allows batch downloads in its settings or help section. Some apps have hidden features that enable multiple downloads. OR... ⇲
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 what users are saying
Good experience
98.7%

Neutral
0.8%

Bad experience
0.5%

~ from our NLP analysis of 67,937 combined software ratings.

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 Private Data brightwheel collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data