fix problems on (Key [iphone]

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(KeyMobile)
Info:
company: Keystone Banking
: https://www.keystonebankng.com/help_deskb.php
: www.keystonebankng.com
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Bugs issue

Transaction slip date mismatch

Fix: 1. Double-check the date settings on your iPhone. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. 2. If t... ⇲

Features not functioning properly

Fix: 1. Restart the KeyMobile app by closing it completely and reopening it. Swipe up from the bottom of the screen (or double-click the home but... ⇲
 
Features issue

No transfer options for Opay and Palmpay

Fix: 1. Check if the app has been updated to the latest version, as new transfer options may be added in updates. 2. If the options are still un... ⇲

Limited bill payment options

Fix: 1. Check the app for any updates that may include new bill payment options. 2. Explore the app's settings or help section to see if there a... ⇲
 
Settings issue

Unable to increase transfer limit

Fix: 1. Check the app settings or your account profile to see if there is an option to request a limit increase. 2. Review the app's FAQ or help... ⇲
 
UI issue

Poor error messaging

Fix: 1. Take note of the specific error messages you encounter and try to identify patterns. 2. Restart the app and try the action again to see... ⇲

Outdated app design

Fix: 1. Check for app updates in the App Store to see if a new design has been implemented in the latest version. 2. Provide feedback through th... ⇲

Frustrating transaction history access

Fix: 1. Navigate to the transaction history section of the app and look for filters or search options to help you find specific transactions more... ⇲
 
Login issue

(Key fails to open after login

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping up on KeyMobile. 2. Res... ⇲
 
Payments issue

Repeated debits without refunds

Fix: 1. Check your transaction history in the app to confirm the repeated debits. 2. Document the transactions with screenshots and details of t... ⇲
 
Network issue

Slow connection

Fix: 1. Check your internet connection by testing other apps or websites to see if they are also slow. 2. If your connection is slow, try switch... ⇲

Network issues

Fix: 1. Check your internet connection by testing other apps or websites. If they are also slow, the issue may be with your network. 2. Restart... ⇲
 
Account issue

Inconsistent account balance display

Fix: 1. Log out of the app and log back in to refresh your account balance. 2. Check your transaction history to verify recent transactions that... ⇲

Inability to transfer to all banks

Fix: 1. Check the app for a list of supported banks and ensure the bank you are trying to transfer to is included. 2. If the bank is not support... ⇲

Password reset problems

Fix: 1. Ensure you are using the correct email address associated with your KeyMobile account when requesting a password reset. 2. Check your sp... ⇲
 
Updates issue

Frequent update prompts

Fix: 1. Check your app settings to see if there is an option to disable update notifications. 2. Ensure your iPhone is set to automatically upda... ⇲
 
Compatibility issue

(Key does not open on certain devices

Fix: 1. Check the app's compatibility with your device model and iOS version. Ensure your device meets the minimum requirements for KeyMobile. 2... ⇲
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 what users are saying
Good experience
46.4%

Bad experience
44.0%

Neutral
9.7%

~ from our NLP analysis of 248 combined software ratings.

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 Private Data (Key collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics