fix problems on Quest SAM [iphone]

—— Run into issues on Quest SAM? Get help pending when official support gets back to you!

Quest SAM

Info:

company: Quest Diagnostics, Inc.

: http://questdiagnostics.com

Chat with our AI-based Quest SAM Support

🛠️ Common Quest SAM Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Data entry fields are not accessible above the keyboard

Fix: To resolve the issue of data entry fields being obscured by the keyboard, try using the 'Hide Keyboard' option. Tap on the 'Done' button on... ⇲

Submit button is unreachable when resetting password on iOS

Fix: When the submit button is unreachable, try scrolling the screen up by placing your finger on the screen and dragging it down. This may revea... ⇲

Notifications issue

No notification for pending expiration

Fix: To ensure you receive notifications for pending expiration, check your notification settings. Go to 'Settings' > 'Notifications' > 'Quest SA... ⇲

Repeated login required to access profiles

Fix: If you are repeatedly required to log in, ensure that you are selecting the 'Remember Me' option (if available) when logging in. This can he... ⇲

Account issue

Unable to submit or unlock account on iOS

Fix: If you are unable to submit or unlock your account, first ensure that you have a stable internet connection. Try switching between Wi-Fi and... ⇲

Cannot retrieve PIN or activate account

Fix: If you cannot retrieve your PIN or activate your account, check your email for any activation links or PIN retrieval options that may have b... ⇲

Pre-filled section prevents further progress after entering code

Fix: If a pre-filled section is preventing progress, try tapping on the field to see if you can edit or clear the pre-filled information. If that... ⇲

Resource code required but activation code cannot be obtained

Fix: If you need a resource code but cannot obtain an activation code, check the app's settings or help section for any instructions on how to re... ⇲

Problems obtaining access code after entering 6 digit code

Fix: If you are having trouble obtaining an access code after entering a 6-digit code, ensure that you are entering the code correctly. Double-ch... ⇲

UI issue

Not user friendly

Fix: If you find the app not user-friendly, consider exploring the app's help or tutorial section, if available. This can provide guidance on how... ⇲