fix problems on Deezer [iphone]

​

—— Run into issues on Deezer? Get help pending when official support gets back to you!

Deezer: Music Player, Podcast
Info:
company: DEEZER SA
: http://support.deezer.com
: www.deezer.com
Chat with our AI-based Deezer Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue
Skips freeze during playback

Fix: 1. Check Network Connection: Ensure you have a strong internet connection. If on Wi-Fi, try moving closer to the router or switching to mobi... »»
 
Downloads issue
Cannot download single songs

Fix: 1. Check Subscription Level: Ensure you have a premium subscription, as downloading single songs may be restricted for free users. 2. Creat... »»
 
Updates issue
Reverts to standard quality after updates

Fix: 1. Manually Set Quality: After each update, go to Settings > Audio Quality and manually set your preferred quality. 2. Check for App Update... »»
 
UI issue
No back button in mini player

Fix: 1. Use the Full-Screen Player: Tap on the mini player to expand it to full screen, where you can navigate back to the previous screen. 2. S... »»
Inconsistent user interface

Fix: 1. Restart the App: Close and reopen the app to reset the interface. 2. Clear App Cache: Offload the app to clear any corrupted data that m... »»
 
Customization issue
Cannot organize downloaded songs

Fix: 1. Create Playlists: Organize your downloaded songs into playlists for easier access. 2. Use the 'My Music' Section: Go to 'My Music' and s... »»
 
Bugs issue
Random music plays instead of selected album

Fix: 1. Check Play Settings: Ensure that the shuffle mode is turned off. Tap the shuffle icon in the player to toggle it. 2. Restart the App: Cl... »»
Limited lyrics availability

Fix: 1. Use Third-Party Apps: Consider using apps like Musixmatch that provide lyrics for songs played on Deezer. 2. Check for Updates: Ensure y... »»
App navigation bugs

Fix: 1. Restart the App: Close and reopen the app to reset any temporary navigation issues. 2. Clear App Cache: Offload the app to clear any cor... »»
Unwanted suggestions during playback

Fix: 1. Adjust Settings: Go to Settings > Recommendations and adjust your preferences to limit unwanted suggestions. 2. Create Playlists: Create... »»
 
Payments issue
No refund policy for unused subscriptions

Fix: 1. Review Subscription Terms: Familiarize yourself with the subscription terms in the app to understand the policy. 2. Manage Subscription:... »»
 
Support issue
Customer service unresponsive

Fix: 1. Use In-App Help: Check the 'Help' section in the app for FAQs and troubleshooting tips. 2. Community Forums: Look for user forums or com... »»
 
Network issue
Bluetooth connectivity issues

Fix: 1. Reconnect Bluetooth: Turn off Bluetooth on your iPhone and then turn it back on. Reconnect to your Bluetooth device. 2. Forget Device: G... »»
 
Settings issue
Mood settings not effective

Fix: 1. Manually Select Playlists: Instead of relying on mood settings, manually select playlists that match your desired mood. 2. Create Custom... »»
 
Account issue
Subscription cancellation difficult

Fix: 1. Manage Subscription: Go to Settings > Your Name > Subscriptions and select Deezer to manage your subscription. 2. Follow On-Screen Instr... »»
 
Compatibility issue
No Xbox or PlayStation app

Fix: 1. Use Mobile Device: Stream music from your mobile device while using your console for gaming. 2. Use Bluetooth: Connect your phone to you... »»
 
Ads issue
Ads interrupt listening experience

Fix: 1. Upgrade to Premium: Consider upgrading to a premium subscription to eliminate ads. 2. Use Offline Mode: Download songs and listen offlin... »»
 
Audio issue
Sound quality below average

Fix: 1. Adjust Audio Quality: Go to Settings > Audio Quality and select a higher quality option. 2. Use Good Headphones: Ensure you are using qu... »»
Limited offline listening without premium

Fix: 1. Upgrade to Premium: Consider upgrading to a premium subscription for full offline listening capabilities. 2. Download Playlists: Create... »»
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.8%

Bad experience
5.5%

Neutral
2.7%

~ from our NLP analysis of 33,746 combined software ratings.

 Switch to these Alternatives:
Palco MP3: Music and podcasts
Dig Music-Offline Video & MP3
Sua Música: Ouvir e Baixar
Music Downloader / MP3 Player
Cloud Music Offline Listening
Oi x Tube - Music, Video, Mp3
Cifra Club
RadiosNet
Qobuz: Music & Editorial
Evermusic: cloud music player

 Private Data Deezer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Deezer Premium+ TnB US: $14.99 Subscribe to Deezer Premium+ for unlimited ad-free music, on all your devices, even offline. Enjoy over 40 million tracks.
  2. Deezer Premium: $14.99 Deezer Premium
  3. Deezer Premium USA: $14.99 Deezer Premium for 12.99 USD by month
  4. Deezer Premium: $14.99 Deezer Premium
  5. Deezer Premium+ US: $14.99 Subscribe to Deezer Premium+ for unlimited ad-free music, on all your devices, even offline. Enjoy over 40 million tracks.
  6. Deezer Premium USA: $14.99 Deezer Premium with 1 month free
  7. Deezer Premium United States: $14.99 Deezer Premium with 1 month free
  8. Deezer Premium for Brazil: $5.49 Deezer Premium with 3 months free
  9. Deezer Family: $22.99 Deezer Family for 17.99$ / month
  10. Deezer Premium USA: $14.99 Deezer Premium for 0.99$ for 3 months