fix problems on Alto [iphone]

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—— Run into issues on Alto? Get help pending when official support gets back to you!

Alto
Info:
company: Alto Experience, Inc.
: https://help.ridealto.com
: ridealto.com
Chat with our AI-based Alto Support
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UI issue

Pre-booked rides not showing in app

Fix: Log out of the app and log back in to refresh your ride details. This can sometimes resolve display issues with pre-booked rides. OR Chec... ⇲
 
Bugs issue

GPS misses pickup locations

Fix: Ensure that your phone's location services are enabled and set to high accuracy. Go to Settings > Privacy > Location Services and make sure... ⇲

Pickup time estimates are inaccurate

Fix: Check the app for real-time updates on your driver's location and estimated arrival time. Sometimes, the app may update the estimate as the... ⇲

Drivers may not arrive as scheduled

Fix: Monitor the driver's location in the app and be ready to contact them through the in-app messaging feature if they are delayed or lost. OR... ⇲
 
Settings issue

Cannot add or change destination en route

Fix: If you need to change your destination, you can end the current ride and book a new one with the updated destination. Make sure to inform yo... ⇲
 
Features issue

No way to share trip details

Fix: Take a screenshot of your trip details and share it via your preferred messaging app. This can include the driver's name, vehicle details, a... ⇲

Alto does not provide real-time traffic updates

Fix: Use a separate navigation app (like Google Maps or Waze) alongside the ride app to check for real-time traffic conditions and plan according... ⇲
 
Availability issue

Inconsistent availability of cars

Fix: Try to book your ride during off-peak hours when demand is lower, which may increase the chances of finding available cars. OR If cars ar... ⇲

Limited service areas

Fix: Check the app's service area map to understand where rides are available. This can help you plan your travel accordingly. OR If you frequ... ⇲
 
Support issue

Customer service is lacking

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker solutions than contacting customer service. OR Documen... ⇲

Difficult to reach customer support

Fix: Look for a dedicated help or support section within the app that may provide answers to common questions without needing to contact support... ⇲
 
Tech issue

Tech failures causing delays

Fix: Restart the app and your device to clear any temporary glitches that may be causing issues. This can often resolve minor tech failures. OR... ⇲
 
Payments issue

Promotional credits not honored

Fix: Check the terms and conditions of the promotional credits to ensure you meet all requirements. Sometimes, there are specific conditions that... ⇲

Membership fees charged without consent

Fix: Review your account settings to check for any active subscriptions or memberships that you may have inadvertently signed up for. Cancel any... ⇲
 
Communication issue

Alto does not communicate effectively between drivers and riders

Fix: Use the in-app messaging feature to communicate directly with your driver about any specific needs or instructions during your ride. OR I... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
6.9%

Neutral
1.5%

~ from our NLP analysis of 3,919 combined software ratings.

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 Private Data Alto collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics