fix problems on Lufthansa [iphone]

​

—— Run into issues on Lufthansa? Get help pending when official support gets back to you!

Lufthansa
Info:
company: Deutsche Lufthansa AG
: https://www.lufthansa.com/de/en/help-and-contact
: lufthansa.com
Chat with our AI-based Lufthansa Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Unresponsive links

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Difficult navigation

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout. Look for a tutorial or help section within the a... ⇲

Poor user interface design

Fix: 1. Provide Feedback: While you cannot contact customer support, consider using any feedback option within the app to suggest improvements fo... ⇲

Issues with seat selection

Fix: 1. Restart the App: Close the app completely and reopen it to see if the seat selection feature works properly after a fresh start. 2. Check... ⇲

Problems with boarding pass display

Fix: 1. Refresh the App: Pull down on the boarding pass section to refresh the display. This can help load the boarding pass correctly. 2. Reinst... ⇲

Inability to manage multiple passengers easily

Fix: 1. Use the Group Booking Feature: If available, use any group booking features within the app to manage multiple passengers more effectively... ⇲
 
Bugs issue

Inaccurate flight status

Fix: 1. Refresh the App: Pull down on the flight status page to refresh the information. This can help update the status to the latest available... ⇲

Frequent errors during check-in

Fix: 1. Ensure Internet Connection: Check that you have a stable internet connection before attempting to check in. Switch between Wi-Fi and cell... ⇲

Inconsistent information

Fix: 1. Refresh the App: Pull down on the relevant sections to refresh the information displayed. This can help ensure you are seeing the most cu... ⇲

Validation issues with special characters

Fix: 1. Avoid Special Characters: When entering information, avoid using special characters in your name or other fields, as this may cause valid... ⇲

Lufthansa does not retain booking information

Fix: 1. Ensure App is Updated: Make sure you are using the latest version of the app, as updates may fix issues related to retaining booking info... ⇲
 
Account issue

Cannot add Miles & More service card

Fix: 1. Check App Permissions: Go to Settings > Privacy > Location Services and ensure that the Lufthansa app has the necessary permissions to ac... ⇲
 
Support issue

Lack of customer support

Fix: 1. Use FAQs: Check the FAQ section within the app or on the Lufthansa website for common issues and solutions. 2. Explore Help Sections: Loo... ⇲

No option to contact customer service directly

Fix: 1. Use FAQs: Check the FAQ section within the app or on the Lufthansa website for common issues and solutions. 2. Explore Help Sections: Loo... ⇲
 
Login issue

Inability to reset password

Fix: 1. Use the 'Forgot Password' Feature: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email. 2... ⇲
 
Security issue

Excessive security checks

Fix: 1. Ensure App is Updated: Make sure you are using the latest version of the app, as updates may streamline security processes. 2. Use Truste... ⇲
 
Features issue

Limited functionality compared to competitors

Fix: 1. Explore All Features: Take time to explore all the features available in the app, as some may not be immediately obvious. 2. Use Alternat... ⇲
 
Updates issue

Delayed updates on flight changes

Fix: 1. Refresh the App: Pull down on the flight status page to refresh the information. This can help update the status to the latest available... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.8%

Bad experience
4.1%

Neutral
2.0%

~ from our NLP analysis of 64,958 combined software ratings.

 Switch to these Alternatives:
Miles & More
Star Alliance
Condor Airlines
Austrian
Eurowings
LOT Polish Airlines
SWISS
HandyParken München
MVV-App
MVGO!

 Private Data Lufthansa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics