fix problems on BroadwayHD [iphone]

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—— Run into issues on BroadwayHD ? Get help pending when official support gets back to you!

BroadwayHD Mobile
Info:
company: BroadwayHD LLC
: https://www.broadwayhd.com
: www.broadwayhd.com
Chat with our AI-based BroadwayHD Support
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Settings issue

does not remember playback position

Fix: 1. Ensure you are logged in: Make sure you are logged into your account. The app may not save your playback position if you are not logged i... ⇲
 
Support issue

customer support is unresponsive

Fix: 1. Use alternative contact methods: If email support is slow, try reaching out via social media platforms like Twitter or Facebook, where re... ⇲

troubleshooting recommendations are ineffective

Fix: 1. Follow step-by-step guides: Look for detailed troubleshooting guides online that may provide more comprehensive solutions than those offe... ⇲
 
UI issue

interface is not user-friendly

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for tutorials or guid... ⇲

in-app experience is bland

Fix: 1. Explore all features: Take time to explore all the features the app offers, as there may be hidden functionalities that enhance your expe... ⇲
 
Downloads issue

no option to download shows for offline use

Fix: 1. Use a screen recording feature: If your device allows, you can use the screen recording feature to record shows while they play. This is... ⇲
 
Customization issue

no skip forward or backward feature

Fix: 1. Use the pause and play method: While it’s not ideal, you can pause the video and then drag the playback slider to the desired point manua... ⇲
 
Content issue

content selection is limited

Fix: 1. Explore other streaming services: If you find the content selection lacking, consider subscribing to other streaming platforms that offer... ⇲

no clear show notes or information

Fix: 1. Look for external resources: Search for show notes or information on the official website or other platforms that may provide additional... ⇲
 
Network issue

streaming quality is inconsistent

Fix: 1. Adjust video quality settings: In the app settings, look for an option to change the streaming quality. Lowering the quality can help if... ⇲
 
Compatibility issue

Chromecast and AirPlay functionality is poor

Fix: 1. Ensure devices are updated: Make sure both your iPhone and the Chromecast/AirPlay device are updated to the latest software versions. 2.... ⇲
 
Payments issue

subscription issues with access

Fix: 1. Check your subscription status: Go to your account settings in the app and verify that your subscription is active and that payment has b... ⇲

auto-renewal issues with subscription

Fix: 1. Check subscription settings: Go to your iPhone settings, tap on your Apple ID, then 'Subscriptions' to verify your BroadwayHD subscriptio... ⇲

no refund policy for non-functional app

Fix: 1. Document issues: Keep a record of any issues you encounter with the app, including dates and descriptions, which may help if you need to... ⇲
 
Login issue

no Face ID option for login

Fix: 1. Use password manager: If you have a password manager, use it to quickly fill in your login credentials instead of Face ID. 2. Save login... ⇲
 
Loading issue

BroadwayHD takes a long time to load

Fix: 1. Clear app cache: Go to your iPhone settings, find BroadwayHD, and clear the cache if the option is available. This can help improve loadi... ⇲
 
Video issue

video cuts off on certain devices

Fix: 1. Check device compatibility: Ensure your device meets the minimum requirements for running the BroadwayHD app. Check the app store for com... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
50.0%

Good experience
41.7%

Neutral
8.3%

~ from our NLP analysis of 12 combined software ratings.

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 Private Data BroadwayHD collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Monthly Subscription: $19.99 Access BroadwayHD content for one month
  2. Monthly subscription: $19.99 Monthly subscription
  3. Annual Subscription: $199.99 Access BroadwayHD content for one year
  4. Two-day Show Rental: $14.99 Enjoy this show!
  5. Annual subscription: $199.99 Annual subscription