fix problems on SANNCE HOME [iphone]

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—— Run into issues on SANNCE HOME? Get help pending when official support gets back to you!

SANNCE HOME
Info:
company: Shenzhen Kean Digital co., LTD.
: https://www.sannce.com
Chat with our AI-based SANNCE HOME Support
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Crashes issue

Requires frequent reboots

Fix: Try to identify if there are specific times or conditions under which the device goes offline. If it happens during high usage times, consid... ⇲

SANNCE HOME stops working for weeks

Fix: Clear the app cache. Go to your iPhone settings, find the SANNCE HOME app, and select 'Clear Cache' if the option is available. This can hel... ⇲
 
Camera issue

Camera connection issues

Fix: Ensure that the camera is powered on and connected to the same Wi-Fi network as your phone. Check the camera's LED indicator for connection... ⇲
 
Notifications issue

No notifications or alarms

Fix: Check the notification settings in the SANNCE HOME app. Go to settings and ensure that notifications are enabled for both the app and your d... ⇲
 
UI issue

Not easy to use

Fix: Familiarize yourself with the app by exploring the help section or user manual. Many apps have tutorials or FAQs that can help you understan... ⇲
 
Video issue

Inconsistent video clarity

Fix: Check your internet speed. Use a speed test app to ensure you have sufficient bandwidth for streaming video. If your speed is low, consider... ⇲
 
Compatibility issue

No Apple TV support

Fix: Use AirPlay to stream the video from your iPhone to your Apple TV. Open the SANNCE HOME app, start the video, and swipe down to access the C... ⇲
 
Updates issue

iOS updates disrupt notifications

Fix: After an iOS update, check the notification settings for the SANNCE HOME app again. Sometimes updates reset these settings, so ensure they a... ⇲
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 what users are saying
Good experience
93.4%

Neutral
3.3%

Bad experience
3.3%

~ from our NLP analysis of 1,745 combined software ratings.

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 Private Data SANNCE HOME collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics