fix problems on Philips HearLink 2 [iphone]

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—— Run into issues on Philips HearLink 2? Get help pending when official support gets back to you!

Philips HearLink 2
Info:
company: SBO Hearing
: https://www.hearingsolutions.philips.com/hearlink2-app
Chat with our AI-based Philips HearLink 2 Support
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Network issue

Requires frequent re-pairing

Fix: 1. Ensure that your hearing aids are updated to the latest firmware version. 2. If they are not, use the app to check for updates and instal... ⇲

Bluetooth connection issues

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and functioning properly. 2. Forget the hearing aids in Bluetooth settings and re-pair t... ⇲

Requires app restart to connect

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Restart your iPhone regularly to cl... ⇲
 
Bugs issue

Inconsistent tracking of wear time

Fix: 1. Ensure that the app has permission to access your location and background app refresh. Go to Settings > Privacy > Location Services and e... ⇲

Unreliable 'find my hearing aids' feature

Fix: 1. Ensure that location services are enabled for the Philips HearLink app. Go to Settings > Privacy > Location Services and set it to 'While... ⇲

Philips HearLink 2 does not report wearing data

Fix: 1. Check the app settings to ensure that wear data tracking is enabled. 2. Restart the app to refresh the data reporting feature. OR 1. M... ⇲

Philips HearLink 2 closes in the background

Fix: 1. Go to Settings > General > Background App Refresh and ensure it is enabled for the Philips HearLink app. 2. Restart your iPhone to clear... ⇲
 
Crashes issue

Philips HearLink 2 crashes or quits unexpectedly

Fix: 1. Update the Philips HearLink app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... ⇲
 
Customization issue

Limited customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization features. 2. Check for any updates to the app that may i... ⇲

Inability to create custom sound settings

Fix: 1. Check the app settings thoroughly to see if there are any options for sound customization. 2. If customization is limited, consider using... ⇲
 
Settings issue

Inability to save user settings

Fix: 1. Ensure that you are logged into your account within the app, as some settings may require an account to save. 2. After making changes, lo... ⇲
 
Updates issue

Delayed updates on usage data

Fix: 1. Ensure that your iPhone has a stable internet connection, as usage data may require syncing with the cloud. 2. Check the app settings to... ⇲
 
Compatibility issue

Poor performance with multiple devices

Fix: 1. Limit the number of devices connected to your hearing aids at one time, as this can cause performance issues. 2. Disconnect any unnecessa... ⇲

Limited functionality compared to previous app

Fix: 1. Familiarize yourself with the new app interface and features, as some functionalities may have been relocated. 2. Check for updates that... ⇲

Inconsistent performance across iOS versions

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. If you... ⇲
 
Audio issue

Inconsistent audio streaming

Fix: 1. Check the Bluetooth connection and ensure that your hearing aids are properly paired. 2. Restart the app and your iPhone to refresh the a... ⇲
 
Support issue

404 error on support link

Fix: 1. Try accessing the support link from a different browser or device to see if the issue is browser-specific. 2. Search for the support page... ⇲

No clear instructions for use

Fix: 1. Explore the app's help section or user guide, which may provide instructions on how to use various features. 2. Look for tutorial videos... ⇲
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 what users are saying
Bad experience
69.0%

Good experience
22.6%

Neutral
8.4%

~ from our NLP analysis of 226 combined software ratings.

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 Private Data Philips HearLink 2 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics