fix problems on Kohl's [iphone]

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—— Run into issues on Kohl's? Get help pending when official support gets back to you!

Kohl's - Shopping & Discounts
Info:
company: Kohl’s
: https://cs.kohls.com/
: www.kohls.com
Chat with our AI-based Kohl's Support
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Search issue

Limited search functions and filters

Fix: 1. Use Specific Keywords: When searching, try using more specific keywords or phrases related to the item you are looking for. This can help... ⇲
 
Payments issue

Wallet errors and missing rewards

Fix: 1. Refresh the Wallet: Go to the Wallet section in the app and try refreshing it by pulling down on the screen. This can help sync your rewa... ⇲

Payment processing issues

Fix: 1. Check Payment Method: Go to your account settings and ensure that your payment method is valid and has sufficient funds. Update any expir... ⇲
 
UI issue

Confusing navigation

Fix: 1. Familiarize with the Layout: Spend some time exploring the app's layout. Take note of where key features are located, such as the search... ⇲

Inadequate product images

Fix: 1. Zoom In: If the app allows, try zooming in on the product images to get a better view of the details. 2. Check Online: If the app images... ⇲
 
Bugs issue

Order tracking problems

Fix: 1. Check Your Email: After placing an order, check your email for tracking information. Sometimes, the app may not update immediately, but y... ⇲

Inaccurate item availability

Fix: 1. Check Store Availability: If you are looking for an item in a specific store, check the store's inventory directly on the app or call the... ⇲
 
Settings issue

Old shipping address issues

Fix: 1. Update Shipping Address: Go to your account settings and ensure your shipping address is current. Make any necessary changes and save the... ⇲

Inability to change order details after 30 minutes

Fix: 1. Review Order Confirmation: After placing an order, check the confirmation email for details on how to modify your order, if possible. 2.... ⇲
 
Support issue

Poor customer service experience

Fix: 1. Use In-App Support: Check if the app has a customer support or help section where you can find answers to common questions or submit inqu... ⇲
 
Customization issue

Difficulties with color selection

Fix: 1. Use the Color Selector: Ensure you are using the color selector tool properly. Tap on the color options to see if the app updates the pro... ⇲
 
Updates issue

Kohl's updates cause functionality loss

Fix: 1. Reinstall the App: If an update causes issues, try deleting the app and reinstalling it from the App Store. This can sometimes resolve fu... ⇲
 
Login issue

Frequent logouts

Fix: 1. Check App Settings: Ensure that you are not set to log out automatically. Look for any settings related to session timeouts in the app. 2... ⇲
 
Loading issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if it impro... ⇲
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 what users are saying
Good experience
97.4%

Neutral
1.3%

Bad experience
1.3%

~ from our NLP analysis of 821,154 combined software ratings.

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 Private Data Kohl's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data