fix problems on T.J.Maxx [iphone]

—— Run into issues on T.J.Maxx? Get help pending when official support gets back to you!

T.J.Maxx

Info:

company: The TJX Companies, Inc.

: http://m.tjmaxx.tjx.com/m/jump/topic/find-help/contact-us/6500010p

: mobile1.TJMaxx.tjx.com

Chat with our AI-based T.J.Maxx Support

🛠️ Common T.J.Maxx Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cart items disappear after signing in

Fix: Ensure that you are logged into the correct account. Sometimes, users may have multiple accounts and may inadvertently log into a different... ⇲

T.J.Maxx does not scale for tablet viewing

Fix: Check for app updates in the App Store. Developers often release updates that improve compatibility with different devices. Go to the App St... ⇲

Search issue

Back button does not return to previous search results

Fix: Instead of using the back button, try using the search bar again to re-enter your previous search terms. This can help you quickly access th... ⇲

Search feature is inadequate

Fix: Try using more specific keywords or phrases when searching. This can help narrow down results and improve the search experience. OR Use f... ⇲

Updates issue

Rewards balance not updating

Fix: Log out of the app and log back in. This can refresh your account information and may update your rewards balance. OR Check your internet... ⇲

Payments issue

Linking credit card to rewards is difficult

Fix: Ensure that you are entering the correct card details. Double-check for any typos or errors in the card number, expiration date, and CVV.... ⇲

Fix: Make sure that Touch ID is enabled for the T.J.Maxx app. Go to Settings > Touch ID & Passcode, and ensure that the app is listed under 'Use... ⇲

Password reset issues

Fix: Ensure that you are checking the correct email for the password reset link. Sometimes, it may go to your spam or junk folder. OR If the r... ⇲

Screen issue

Blank screen when navigating

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then swi... ⇲

UI issue

Cannot view rewards in app

Fix: Log out and log back into your account to refresh your session. This can sometimes resolve display issues with rewards. OR Check your acc... ⇲

Cannot remove items from cart

Fix: Try tapping and holding the item in your cart to see if a remove option appears. If not, try logging out and back in to refresh the cart.... ⇲

T.J.Maxx does not allow for easy checkout

Fix: Ensure that all your payment and shipping information is correctly entered in your account settings. This can streamline the checkout proces... ⇲

Crashes issue

T.J.Maxx crashes frequently

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs that cause crashes. OR Free... ⇲

Security issue

PIN feature for card number does not work

Fix: Ensure that you are entering the correct PIN. If you have forgotten it, check if there is an option to reset it within the app. OR Try un... ⇲

Support issue

Customer service is unhelpful

Fix: Utilize the FAQ section of the app or website for common issues. This can often provide quicker solutions than contacting customer service.... ⇲

Uploads issue

E-gift card upload feature is down

Fix: Try uploading the e-gift card through the website instead of the app, as the web version may have a more stable feature. OR Check for any... ⇲

No option to upload rewards manually

Fix: Check if there is an option to enter rewards manually in the app settings or rewards section. If not, try using the website for this feature... ⇲

Freezing issue

T.J.Maxx freezes during use

Fix: Force close the app and restart it as mentioned earlier. This can help clear temporary glitches causing the freeze. OR Check for updates... ⇲

Customization issue

No filter for wide shoes

Fix: Use the search bar to type in 'wide shoes' to see if any results come up, even if there is no specific filter. OR Check back frequently f... ⇲

Account issue

Inconsistent account linking

Fix: Log out of the app and log back in to refresh your account session. This can sometimes resolve linking issues. OR Try deleting the app an... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

63.2%

Good experience

31.7%

Neutral

5.1%

~ from our NLP analysis of 3,104 combined software ratings.

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Private Data T.J.Maxx collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics