fix problems on MARTI [iphone]

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—— Run into issues on MARTI? Get help pending when official support gets back to you!

MARTI: TAG & Scooter
Info:
company: MARTİ TEKNOLOJİ LİMİTED ŞİRKETİ
: http://www.marti.tech/
Chat with our AI-based MARTI Support
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Bugs issue
Scooters in terrible condition

Fix: Before renting a scooter, check the app for user reviews or ratings of the scooters available in your area. Choose scooters that have better... ⇲
Damaged scooters provided

Fix: Before starting your ride, inspect the scooter for any visible damage and take photos. If you find any issues, report them immediately throu... ⇲
 
Registration issue
Difficult verification process for non-Turkish citizens

Fix: Ensure you have all required documents ready before starting the verification process. This may include a valid ID, proof of residency, and... ⇲
Lengthy verification process

Fix: Prepare all necessary documents in advance to streamline the verification process. This includes having digital copies ready to upload if re... ⇲
 
Support issue
Unresponsive customer support

Fix: Utilize the in-app support features to submit your queries or issues. Be clear and concise in your messages to increase the chances of a tim... ⇲
Poor communication from support

Fix: When contacting support, provide detailed information about your issue, including screenshots if possible. This can help them understand you... ⇲
Rude customer service interactions

Fix: When interacting with customer service, remain calm and polite, even if the representative is rude. This can sometimes help de-escalate the... ⇲
 
Updates issue
Frequent app updates required

Fix: Enable automatic updates on your iPhone to ensure the app is always up to date without manual intervention. Go to Settings > App Store > App... ⇲
 
Account issue
No option to delete account

Fix: If you wish to stop using the service, consider simply uninstalling the app and ceasing to use it. However, be aware that this may not delet... ⇲
 
UI issue
Inaccurate no-park zone mapping

Fix: Before parking, double-check the app's map against local signage to ensure you are in a permitted area. If you notice discrepancies, report... ⇲
 
Payments issue
Multiple payment methods not accepted

Fix: Check the app for the list of accepted payment methods and ensure your preferred method is supported. If not, consider setting up an alterna... ⇲
Expensive rides compared to alternatives

Fix: To save on costs, consider using the scooter for shorter trips or during off-peak hours when rates may be lower. Look for any promotions or... ⇲
 
Freezing issue
MARTI freezes during verification

Fix: Ensure your device's operating system is up to date, as app performance can be affected by outdated software. Go to Settings > General > Sof... ⇲
 
Settings issue
Lack of clear instructions for document submission

Fix: Review the app's help section or FAQ for any guidelines on document submission. This may provide clarity on what is required. OR If instr... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.8%

Bad experience
6.4%

Neutral
1.8%

~ from our NLP analysis of 2,290 combined software ratings.

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 Private Data MARTI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • User Content
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contacts
    • Usage Data
    • Diagnostics