fix problems on 115生活 [iphone]

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—— Run into issues on 115生活? Get help pending when official support gets back to you!

115生活
Info:
company: Guangdong 115 Technology Co., Ltd.
: http://115.com
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Downloads issue

iOS cannot run torrent downloads

Fix: Use a third-party app that supports torrent downloads on iOS, such as Documents by Readdle or iDownloader. Download the app from the App Sto... ⇲

Offline download feature removed

Fix: Check if there are any updates or announcements from the app regarding the offline download feature. Sometimes features are temporarily remo... ⇲

Download link functionality removed on iOS

Fix: Look for alternative methods to download content, such as using a different app that supports downloads or checking if the app has a new way... ⇲
 
Video issue

Video playback is laggy on iPhone 13 Pro Max

Fix: Check your internet connection speed. A slow connection can cause lag during video playback. You can test your speed using a speed test app... ⇲
 
Audio issue

Only supports MP3 playback

Fix: Convert your audio files to MP3 format using a file conversion tool or software. There are many free online converters available that can he... ⇲
 
Registration issue

Registration issues

Fix: Ensure that you are entering the correct phone number format, including the country code. If you are not receiving the verification code, tr... ⇲
 
Settings issue

Incomplete English language support

Fix: Change the app language settings if available. Go to the app settings and look for a language option to switch to English. If the option is... ⇲

Lack of English subtitles on web version

Fix: Check if there are any settings on the web version that allow you to enable subtitles. Sometimes, subtitle options are hidden in the video p... ⇲
 
Bugs issue

Files disappear after deletion during video playback

Fix: Avoid deleting files while a video is playing. Instead, pause the video and then delete the files to prevent any issues with disappearing co... ⇲
 
Login issue

Login issues after phone number binding stopped

Fix: Try resetting your password through the app's login screen. Look for a 'Forgot Password?' option and follow the prompts to reset it using yo... ⇲
 
Privacy issue

Sensitive content blocking

Fix: Check the app settings for any content filtering options. If available, adjust the settings to allow sensitive content based on your prefere... ⇲
 
Crashes issue

115生活 crashes after watching multiple videos

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check for available space. If stor... ⇲
 
Network issue

Network interruptions

Fix: Check your Wi-Fi connection and ensure it is stable. Restart your router if necessary. If using mobile data, ensure you have a strong signal... ⇲
 
Compatibility issue

No support for Infuse integration

Fix: Use the Infuse app separately to manage and play your media files. You can manually transfer files to Infuse for playback if needed. OR L... ⇲

iPad does not support offline downloads

Fix: Check for any updates to the app that may have reintroduced offline download features for iPad. Go to the App Store and see if an update is... ⇲
 
Support issue

Email and domain services needed

Fix: Consider using a free email service provider like Gmail or Outlook to create an email account if you do not have one. This can help you regi... ⇲
 
Account issue

Forced logout on multiple devices

Fix: Check the app settings for any options related to device management or session management. If available, adjust these settings to prevent fo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
52.4%

Good experience
36.1%

Neutral
11.5%

~ from our NLP analysis of 208 combined software ratings.

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 Private Data 115生活 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content

  Cost of Subscriptions
  1. 连续包月VIP: $14.99 享1个月月费VIP服务：大文件上传、极速传输、在线预览等特权。
  2. 体验VIP(7天): $5.99 享7天在线预览、极速下载权益服务
  3. 月费VIP: $14.99 享月费VIP服务：大文件上传、极速传输、在线预览等权益。
  4. 年费VIP: $22.99 享12个月年费VIP服务：首充赠送5TB空间、大文件上传、极速传输、在线预览等特权。
  5. 连续包年VIP: $22.99 享12个月年费VIP服务：首充赠送5TB空间、大文件上传、极速传输、在线预览等特权。
  6. 1TB空间: $19.99 购买后，将扩容1TB空间
  7. 月费VIP(3个月): $7.99 享3个月VIP服务、在线预览、极速下载等权益
  8. 5TB空间: $69.99 空间即刻扩容，长期可用(不包含VIP服务)
  9. 半年VIP(6个月): $12.99 享6个月VIP服务、在线预览、极速下载等权益
  10. 免登录下载流量包(50TB): $299.99 购买后，将增加50TB免登录下载流量