fix problems on Tuta [iphone]

—— Run into issues on Tuta? Get help pending when official support gets back to you!

Tuta: Encrypted Private Email

Info:

company: Tutao GmbH

: https://tuta.com/support

: tuta.com

Chat with our AI-based Tuta Support

🛠️ Common Tuta Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Font size too small

Fix: Go to the Settings app on your iPhone. Scroll down and select 'Display & Brightness'. Here, you can adjust the text size by moving the slide... ⇲

No pinch-to-zoom functionality

Fix: While Tuta may not support pinch-to-zoom, you can try using the 'Accessibility' features on your iPhone. Go to Settings > Accessibility > Zo... ⇲

Crashes issue

Tuta crashes when deleting emails

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if Tuta has an... ⇲

Login issues with credentials

Fix: Double-check your login credentials for any typos. Ensure that Caps Lock is not on and that you are entering the correct email and password.... ⇲

Tuta stuck in login mode

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the Home button) and swiping the Tuta app off the screen... ⇲

Inconsistent login across devices

Fix: Ensure that you are using the same credentials on all devices. If you have multiple accounts, verify that you are logging into the same acco... ⇲

Features issue

Inability to print emails from mobile app

Fix: Check if your iPhone is connected to a printer that supports AirPrint. Go to the email you want to print, tap the share icon, and look for t... ⇲

Limited features compared to competitors

Fix: Explore the app's settings to see if there are any hidden features or settings that can enhance your experience. Sometimes, features are not... ⇲

Search issue

Email search functionality needs improvement

Fix: Try using specific keywords or phrases that are unique to the emails you are searching for. This can help narrow down the search results and... ⇲

Recovery issue

Recovery method fails

Fix: Ensure that you are following the correct steps for recovery. Check the app's help section or online resources for detailed instructions on... ⇲

UI issue

No undo button for actions

Fix: As a workaround, be cautious when performing actions like deleting emails. If you accidentally delete an email, check the 'Trash' or 'Delete... ⇲

Bugs issue

Frequent errors and blank screens on web access

Fix: Clear your browser's cache and cookies. Go to your browser settings, find the option to clear browsing data, and select cache and cookies. T... ⇲