fix problems on SriLankan Airlines [iphone]

​

—— Run into issues on SriLankan Airlines? Get help pending when official support gets back to you!

SriLankan Airlines
Info:
company: SriLankan Airlines Ltd.
: http://www.srilankan.com/
: www.srilankan.com
Chat with our AI-based SriLankan Airlines Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

Deletes flights from the app after first leg

Fix: 1. Check if you are logged into your account. Sometimes, flights may not be saved if you are not logged in. 2. After checking in for your f... ⇲

Frequent flyer numbers not saved

Fix: 1. Log into your account and navigate to the profile settings. Ensure that your frequent flyer number is entered correctly and saved. 2. Af... ⇲
 
Downloads issue

Cannot download or save boarding passes

Fix: 1. Ensure that you have a stable internet connection when trying to download your boarding pass. 2. Try taking a screenshot of your boardin... ⇲
 
Settings issue

Cannot add trips manually

Fix: 1. Check if you are logged into your account. If not, log in to access the full features of the app. 2. Look for an 'Add Trip' button in th... ⇲
 
Glitches issue

Glitch in password change

Fix: 1. Ensure you are entering the new password correctly, following any specified requirements (like length or special characters). 2. If the... ⇲
 
Login issue

Cannot access or reset password

Fix: 1. Use the 'Forgot Password?' link on the login screen. Follow the prompts to reset your password via email. 2. Check your spam folder if y... ⇲
 
UI issue

Online booking option needs improvement

Fix: 1. If you encounter issues while booking, try clearing the app cache or reinstalling the app. 2. Use the website for booking as an alternat... ⇲

SriLankan Airlines design issues during booking search

Fix: 1. Try restarting the app or your device to see if the design issues resolve. 2. Ensure that the app is updated to the latest version, as u... ⇲
 
Bugs issue

Incorrect country code for Maldives

Fix: 1. Check if the app has a settings option to select your country code manually. If available, change it to the correct code. 2. If the app... ⇲

Useless app functionality

Fix: 1. Identify specific features that are not working as intended and try to use alternative methods (like the website) for those tasks. 2. Cl... ⇲
 
Updates issue

Old app functionality was better

Fix: 1. Familiarize yourself with the new layout and features. Sometimes, updates change functionality, and it may take time to adjust. 2. Check... ⇲

Limited features after update

Fix: 1. Review the app update notes to understand what features have changed or been removed. 2. If you are missing features, check if they are... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
83.2%

Bad experience
11.9%

Neutral
4.9%

~ from our NLP analysis of 185 combined software ratings.

 Switch to these Alternatives:
PickMe Sri Lanka
Kangaroo Cabs 2588588
Oman Air
Gulf Air
Avas Ride - Your Everyday App
Sri Lanka Trains
RDMNS.LK - Live Train Updates
Air India: Book Flight Tickets
SalamAir
PIA APP

 Private Data SriLankan Airlines collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers