fix problems on Wondery [iphone]

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—— Run into issues on Wondery? Get help pending when official support gets back to you!

Wondery: Discover Podcasts
Info:
company: Wondery, LLC
: https://wondery.com/app-help
: wondery.com
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Freezing issue
Wondery freezes during playback

Fix: 1. Restart the App: Close the app completely by swiping it away in the app switcher, then reopen it. 2. Check for Updates: Go to the App Sto... ⇲
 
Settings issue
Inconsistent playback speed settings

Fix: 1. Reset Playback Settings: Go to the app settings and look for playback options. Reset them to default and then set your preferred speed ag... ⇲
 
Offline issue
Poor offline functionality

Fix: 1. Download Episodes Properly: Ensure you are downloading episodes while connected to Wi-Fi. Tap the download icon next to the episode and w... ⇲
 
Login issue
Constantly logs users out

Fix: 1. Check for App Updates: Go to the App Store and check if there’s an update available for Wondery. Updating can fix bugs that cause logouts... ⇲
 
Compatibility issue
No CarPlay integration

Fix: 1. Check CarPlay Settings: Go to Settings > General > CarPlay and ensure that Wondery is allowed to use CarPlay. If it’s not listed, try rec... ⇲
 
Slow issue
Delayed response to button presses

Fix: 1. Restart the App: Close the app completely and reopen it to see if the response time improves. 2. Free Up Resources: Close other backgroun... ⇲
 
Playback issue
Episodes restart unexpectedly

Fix: 1. Check for App Updates: Go to the App Store and check if there’s an update available for Wondery. Updating can fix bugs that cause episode... ⇲
Inability to queue episodes

Fix: 1. Use Playlists: If the app allows, create a playlist of episodes to play in your desired order. Check the app settings for playlist option... ⇲
 
Navigation issue
Difficulty navigating between episodes

Fix: 1. Use the Search Function: If you’re having trouble finding episodes, use the search function within the app to locate specific episodes or... ⇲
 
Audio issue
Inability to pause during phone calls

Fix: 1. Check App Settings: Go to the app settings and look for any options related to call handling or audio playback during calls. Adjust setti... ⇲
 
Battery issue
Battery drain issues

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and turn it off for Wondery to save battery. 2. Lower Pla... ⇲
 
Ads issue
Ads appearing despite subscription

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your subscription status. 2. Check Subscr... ⇲
 
UI issue
Confusing user interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
 
Notifications issue
Lack of notifications for new episodes

Fix: 1. Enable Notifications: Go to Settings > Notifications > Wondery and ensure that notifications are enabled. Check that alerts are set to sh... ⇲
 
Downloads issue
Episodes disappearing after download

Fix: 1. Check Storage: Ensure you have enough storage on your device. Go to Settings > General > iPhone Storage to manage your storage. 2. Re-dow... ⇲
 
Loading issue
Wondery takes too long to refresh

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if it impro... ⇲
 
Syncing issue
Inconsistent syncing with Apple subscriptions

Fix: 1. Check Apple ID: Ensure you are logged into the correct Apple ID that has the subscription. Go to Settings > [Your Name] to check. 2. Log... ⇲
 
Crashes issue
Frequent app restarts required

Fix: 1. Update the App: Go to the App Store and check if there’s an update available for Wondery. Updating can fix bugs that cause frequent resta... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.3%

Neutral
2.4%

~ from our NLP analysis of 29,943 combined software ratings.

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 Private Data Wondery collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info

  Cost of Subscriptions
  1. Wondery+ Monthly: $5.99 One month of Wondery+.
  2. Wondery+ Annual: $44.99 One year of Wondery+.
  3. Wondery+ Monthly: $5.99 One month of Wondery+.
  4. Wondery+ Annual: $44.99 One year of Wondery+, Holiday Offer.