fix problems on Pocket Casts [iphone]

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—— Run into issues on Pocket Casts? Get help pending when official support gets back to you!

Pocket Casts: Podcast Player
Info:
company: Automattic
: https://support.pocketcasts.com
: www.pocketcasts.com
Chat with our AI-based Pocket Casts Support
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Syncing issue

Syncing issues between iPad and iPhone

Fix: Make sure that both devices are logged into the same Pocket Casts account. Check the sync settings in the app to ensure that syncing is enab... ⇲

Inconsistent playback position between devices

Fix: Ensure that both devices are connected to the internet and that syncing is enabled. This will help maintain a consistent playback position a... ⇲
 
Audio issue

Playback jumps back to previously listened sections

Fix: Check the playback settings in the app. Look for options related to resuming playback and ensure that they are set to your preference. If th... ⇲

Sound quality issues

Fix: Check the audio settings in the app. Look for options related to playback quality and ensure they are set to a higher quality setting. If yo... ⇲
 
Customization issue

No algorithm for podcast recommendations

Fix: To find new podcasts, explore the 'Discover' or 'Browse' sections of the app, which may feature popular or trending podcasts. You can also c... ⇲

Lack of grouping for a large number of podcasts

Fix: Use the 'Favorites' or 'Collections' feature if available in the app to group your most listened-to podcasts together. This can help you man... ⇲

No option to create folders for completed podcasts

Fix: Use the 'Archive' or 'Completed' feature if available in the app to manage completed podcasts. This can help keep your main library organize... ⇲
 
UI issue

No easy way to access individual podcast feeds

Fix: To access individual podcast feeds, go to the podcast's page within the app. Look for an option to view the feed or share the link, which ma... ⇲

Limited information density in episode list

Fix: Check if there are settings in the app that allow you to customize the episode list view. Some apps offer options to display more informatio... ⇲
 
Freezing issue

Pocket Casts can freeze or become unresponsive

Fix: If the app freezes, try force-closing it by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the ap... ⇲
 
Bugs issue

Basic features implemented strangely or lacking

Fix: Explore the app's settings thoroughly to familiarize yourself with all available features. Sometimes, features may be hidden in submenus or... ⇲
 
Updates issue

Recent updates have reduced app quality

Fix: If you notice a decline in performance after an update, try clearing the app's cache or reinstalling the app to see if that resolves the iss... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
77.3%

Bad experience
18.0%

Neutral
4.7%

~ from our NLP analysis of 6,290 combined software ratings.

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 Private Data Pocket Casts collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Plus Monthly: $3.99 Monthly subscription to Pocket Casts Plus
  2. Plus Yearly: $39.99 Yearly subscription to Pocket Casts Plus
  3. Patron Monthly: $9.99 Monthly subscription to Pocket Casts Patron
  4. Patron Yearly: $99.99 Yearly subscription to Pocket Casts Patron
  5. Pocket Casts Plus - Referral: $39.99 Yearly referral to Pocket Casts Plus
  6. Patron Monthly: $9.99 Monthly subscription to Pocket Casts Patron
  7. Patron Yearly: $99.99 Yearly subscription to Pocket Casts Patron