fix problems on Egencia [iphone]

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—— Run into issues on Egencia? Get help pending when official support gets back to you!

Egencia
Info:
company: Egencia LLC
: https://www.egencia.com/en/egencia-mobile
: www.egencia.com
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Notifications issue

Conflicting notifications

Fix: 1. Adjust Notification Settings: Go to your iPhone settings, scroll down to Egencia, and adjust the notification settings. You can choose to... ⇲
 
Bugs issue

Inability to cancel reservations in app

Fix: 1. Use the Website: If the app does not allow cancellations, log into your Egencia account via a web browser and navigate to your bookings t... ⇲

Incorrect flight availability displayed

Fix: 1. Refresh the App: Close and reopen the app to refresh the data. Sometimes, the app may not display the latest flight availability due to a... ⇲

Lack of hotel loyalty points

Fix: 1. Link Loyalty Accounts: If possible, link your hotel loyalty accounts within the Egencia app to ensure you earn points for your bookings.... ⇲

Difficulties with booking modifications

Fix: 1. Use the Website: If the app is not allowing modifications, try logging into your Egencia account on a web browser to make the necessary c... ⇲

Inaccurate flight credit information

Fix: 1. Verify with Airlines: Check directly with the airline regarding your flight credits to ensure you have the correct information, as the ap... ⇲

No option to leave hotel reviews

Fix: 1. Use Third-Party Review Sites: If the app does not allow reviews, consider using third-party sites like TripAdvisor or Google Reviews to s... ⇲

High prices compared to direct bookings

Fix: 1. Compare Prices: Before booking, compare prices on the Egencia app with those on the hotel or airline’s official website to ensure you are... ⇲

Limited functionality for car rentals

Fix: 1. Use Dedicated Car Rental Apps: If the car rental functionality is limited, consider using dedicated car rental apps like Hertz or Enterpr... ⇲

Inability to modify reservations easily

Fix: 1. Use the Website: If the app is not allowing easy modifications, log into your Egencia account on a web browser to make changes more easil... ⇲
 
Compatibility issue

No seamless transition between app and website

Fix: 1. Bookmark the Website: Save the Egencia website as a bookmark in your mobile browser for quick access. This can help you switch between th... ⇲

Poor integration with international airlines

Fix: 1. Check Airline Websites: For international flights, check the airline’s official website for the most accurate information and booking opt... ⇲
 
Support issue

Limited customer service availability

Fix: 1. Use In-App Chat: If available, use the in-app chat feature for immediate assistance instead of waiting for phone support. This can often... ⇲

Unresponsive customer service

Fix: 1. Use Alternative Contact Methods: If phone support is unresponsive, try using email or in-app chat for assistance, which may yield quicker... ⇲

Excessive time spent on customer service calls

Fix: 1. Prepare Before Calling: Have all necessary information ready before calling customer service, such as booking numbers and personal detail... ⇲
 
Account issue

Complicated multiple profile requirements

Fix: 1. Consolidate Profiles: If you have multiple profiles, consider consolidating them into one to simplify your experience. Check the app sett... ⇲
 
Syncing issue

Egencia does not sync with web version

Fix: 1. Log Out and Log Back In: Sometimes, logging out of the app and logging back in can help sync your data between the app and the web versio... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
3.7%

Neutral
3.0%

~ from our NLP analysis of 47,684 combined software ratings.

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 Private Data Egencia collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics