—— Run into issues on Jumia Online Shopping? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Go to the account settings in the app and look for the option to edit your details. 2. If you encounter issues, try logging out and loggi... ⇲
Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Jumia app off... ⇲
Fix: 1. Check the estimated delivery time provided at checkout and compare it with the actual delivery time. 2. If the delivery is late, use the... ⇲
Fix: 1. Review your order history to identify patterns in cancellations. 2. Ensure that your payment method is valid and has sufficient funds to... ⇲
Fix: 1. Before placing an order, check the seller's ratings and reviews to gauge reliability. 2. If an item is marked as in stock but is later ca... ⇲
Fix: 1. Double-check the delivery address you provided to ensure it is accurate and complete. 2. If the address is correct, contact customer serv... ⇲
Fix: 1. Always check product reviews and ratings before making a purchase to gauge quality. 2. If you receive a product that does not meet your e... ⇲
Fix: 1. Check the payment options available in the app under the payment settings. 2. If your preferred payment method is not listed, consider us... ⇲
Fix: 1. Consider using a virtual card or digital wallet that is accepted internationally. 2. Check if your bank offers international payment opti... ⇲
Fix: 1. Use the in-app chat feature for immediate assistance, as it may provide quicker responses than email. 2. Be clear and concise in your que... ⇲
Fix: 1. After initiating a refund, keep track of the status in the app under your order history. 2. If the refund is delayed, use the app's custo... ⇲
Fix: 1. Check your internet connection to ensure it is stable. 2. If you are using a VPN, try disabling it to see if it resolves the issue. OR... ⇲
Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. 2. If storage is low, delete unnecessary app... ⇲
Fix: 1. Regularly check the order status in the app to stay updated. 2. If you receive conflicting information, contact customer service for clar... ⇲
Fix: 1. Ensure that you have enabled notifications for the app to receive updates on your order status. 2. Check the tracking link provided in th... ⇲
Fix: 1. Review the return policy in the app to ensure you are following the correct procedure. 2. Initiate the return process as soon as possible... ⇲
Fix: 1. Regularly check the app for updates on your refund status. 2. If you have not received a notification, use the customer service feature t... ⇲
Fix: 1. Ensure that notifications are enabled for the Jumia app in your iPhone settings. Go to Settings > Notifications > Jumia and toggle on All... ⇲
Fix: 1. Before purchasing, check the seller's ratings and reviews to ensure they are reputable. 2. Report any suspicious sellers to customer serv... ⇲
Fix: 1. Familiarize yourself with the app by exploring different sections and features. 2. Use the search function to quickly find products or in... ⇲