fix problems on Image.canon [iphone]

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—— Run into issues on Image.canon? Get help pending when official support gets back to you!

image.canon
Info:
company: Canon Inc.
: https://image.canon/
: image.canon
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Storage issue

Limited cloud storage of 10 GB

Fix: To manage your storage effectively, regularly delete photos you no longer need. You can also consider using an external storage solution, su... ⇲

Expired videos/photos not deleted

Fix: Regularly check your cloud storage for expired content and delete it manually. Set a reminder to do this periodically to keep your storage o... ⇲
 
Uploads issue

Cannot select specific photos to upload

Fix: Currently, the app may not support selective uploads. As a workaround, you can upload all photos and then delete the ones you do not want in... ⇲

No option to reduce file size after upload

Fix: If the app does not allow you to reduce file sizes after uploading, consider using a photo editing app before uploading to compress images.... ⇲

Cannot access photos without uploading all

Fix: Currently, the app may require all photos to be uploaded for access. As a workaround, consider organizing your photos on your device and onl... ⇲
 
Slow issue

Slow upload speeds

Fix: Check your internet connection to ensure it is stable and fast. If you are on Wi-Fi, try moving closer to the router or switching to a wired... ⇲
 
UI issue

Inability to scroll through opened files

Fix: If you cannot scroll through opened files, try closing and reopening the app. This can sometimes reset the interface and allow for scrolling... ⇲

No option to delete multiple photos at once

Fix: Currently, the app may not support bulk deletion. You will need to delete photos one by one. To do this, select a photo, look for the delete... ⇲

Counterintuitive user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help you navigate it more easily. Loo... ⇲
 
Network issue

Cannot connect to Wi-Fi without a PC

Fix: To connect your device to Wi-Fi, ensure that your camera is set up correctly. Refer to your camera's manual for instructions on connecting t... ⇲
 
Crashes issue

image.canon frequently kicks users out

Fix: If the app is crashing or logging you out frequently, try uninstalling and reinstalling the app. This can clear any corrupted data that may... ⇲
 
Video issue

No video playback support

Fix: If the app does not support video playback, consider using a different app that can handle video files. You can download videos to your devi... ⇲
 
Syncing issue

image.canon does not sync with Google Drive

Fix: Currently, the app may not have a direct sync feature with Google Drive. As a workaround, you can manually download photos from image.canon... ⇲
 
Updates issue

Lack of updates and support

Fix: To ensure you have the latest features and fixes, regularly check the App Store for updates. Enable automatic updates in your device setting... ⇲
 
Compatibility issue

Missing features from the old app

Fix: If certain features are missing, check the app's settings or help section to see if they have been relocated or renamed. Sometimes, features... ⇲
 
Camera issue

image.canon fails to connect with the camera

Fix: Ensure that your camera's firmware is up to date, as outdated firmware can cause connectivity issues. Refer to your camera's manual for inst... ⇲
 
Loading issue

Long wait times for photo transfers

Fix: To reduce wait times, try transferring smaller batches of photos instead of all at once. This can help speed up the process and make it more... ⇲
 
Installation issue

Difficult setup process

Fix: Follow the setup instructions carefully, and take your time to ensure each step is completed correctly. If you encounter issues, refer to th... ⇲
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 what users are saying
Bad experience
72.4%

Good experience
20.3%

Neutral
7.3%

~ from our NLP analysis of 261 combined software ratings.

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 Private Data image.canon collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data