fix problems on HVB [iphone]

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—— Run into issues on HVB ? Get help pending when official support gets back to you!

HVB Mobile Banking
Info:
company: UniCredit Bank GmbH
: http://www.hvb.de/mobile
: www.hvb.de
Chat with our AI-based HVB Support
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Login issue

Complicated login process

Fix: 1. Familiarize yourself with the login process by reviewing any tutorials or guides provided within the app or on the bank's website. 2. Use... ⇲

Frequent login data issues

Fix: 1. Ensure you are entering the correct login credentials. If you have forgotten your password, use the password recovery option. 2. Clear th... ⇲
 
Slow issue

Lags and unreliable service

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Close oth... ⇲

Long transaction processing times

Fix: 1. Ensure you have a stable internet connection during transactions. 2. Try performing transactions during off-peak hours when the server lo... ⇲
 
Crashes issue

HVB crashes at startup

Fix: 1. Update the app to the latest version via the App Store. 2. Restart your iPhone to clear any temporary glitches that may be causing the cr... ⇲
 
Customization issue

Language change options unclear

Fix: 1. Go to the app settings and look for a 'Language' or 'Preferences' section. 2. If you cannot find it, check the main settings of your iPho... ⇲
 
UI issue

Outdated app design

Fix: 1. Check for app updates in the App Store, as updates may include design improvements. 2. Provide feedback through the app's feedback featur... ⇲

Limited user-friendliness compared to other banks

Fix: 1. Familiarize yourself with the app's layout and features by exploring all sections. 2. Utilize any available tutorials or help sections wi... ⇲
 
Security issue

Excessive confirmation steps

Fix: 1. Review the app settings to see if you can adjust security settings to reduce confirmation steps, such as enabling biometric login (Face I... ⇲

AppTAN process cumbersome

Fix: 1. Review the AppTAN process in the app's help section or user guide to ensure you are following the steps correctly. 2. If possible, consid... ⇲
 
Notifications issue

Push notifications not working

Fix: 1. Check your iPhone settings by going to Settings > Notifications > HVB Mobile Banking and ensure that notifications are enabled. 2. Within... ⇲
 
Compatibility issue

Incompatibility with iPad for appTAN

Fix: 1. If you have an iPhone, use it for the AppTAN process instead of the iPad. 2. Check if the bank offers a web-based version of the app that... ⇲
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 what users are saying
Good experience
82.6%

Bad experience
12.6%

Neutral
4.8%

~ from our NLP analysis of 516 combined software ratings.

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 Private Data HVB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info