—— Run into issues on SunPass? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the SunPass app and tap on it. If there's an option to... ⇲
Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its layout and features. This can help you navi... ⇲
Fix: 1. Update the app: Check the App Store for any available updates for the SunPass app. Developers often release updates to fix bugs and impro... ⇲
Fix: 1. Use screenshots: If you need to save information, take a screenshot by pressing the side button and volume up button simultaneously. This... ⇲
Fix: 1. Create a navigation cheat sheet: Write down the steps for common tasks to help you navigate the app more easily. OR 2. Explore the app... ⇲
Fix: 1. Reset your password: If you're locked out, use the 'Forgot Password' feature on the login screen to reset your password and regain access... ⇲
Fix: 1. Log out and log back in: This can sometimes refresh your account information and resolve inconsistencies. OR 2. Verify details on the... ⇲
Fix: 1. Prepare your information: Before starting the setup, gather all necessary information (like transponder numbers and personal details) to... ⇲
Fix: 1. Follow step-by-step guides: Look for online resources or user guides that provide detailed instructions on how to register your transpond... ⇲
Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh your account balance. This can sometimes correct display issues. OR... ⇲
Fix: 1. Refresh the app regularly: Pull down on the main screen to refresh and check for updates. OR 2. Use the website for real-time informat... ⇲
Fix: 1. Clear app data: Go to Settings > General > iPhone Storage, find the SunPass app, and offload it. This can help clear any corrupted data c... ⇲
Fix: 1. Use the website for advanced features: If the app lacks certain functionalities, access the SunPass website for a more comprehensive expe... ⇲
Fix: 1. Use one platform consistently: Choose either the app or the website for your transactions to avoid confusion and discrepancies. OR 2.... ⇲
Fix: 1. Use the app's scanning feature: If available, use the camera to scan your transponder instead of entering it manually. OR 2. Register... ⇲
Fix: 1. Use alternative contact methods: If the app's support is unresponsive, try reaching out via email or social media channels for quicker re... ⇲
Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to avoid timeouts during use. OR 2. Reduce backgroun... ⇲
Fix: 1. Double-check your entries: Ensure that you are entering the license plate number correctly, as errors can lead to issues. OR 2. Use th... ⇲
Fix: 1. Manually link accounts: If automatic linking fails, try to manually link your accounts through the app settings or website. OR 2. Clea... ⇲
Fix: 1. Set reminders: Use your phone's calendar to set reminders for toll payments to avoid late fees. OR 2. Regularly check your account: Lo... ⇲