fix problems on T [iphone]

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t:connect® mobile
Info:
company: Tandem Diabetes Care Inc.
: https://support.tandemdiabetes.com
: www.tandemdiabetes.com
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Bugs issue

Bolus tracking issues

Fix: 1. Double-check that you are entering bolus information correctly. Ensure that you are following the prompts accurately. 2. Update the app... ⇲

t does not reset pump's timer

Fix: 1. Manually reset the pump's timer using the pump's interface until this feature is added to the app. 2. Check for any app updates that may... ⇲

Difficulty filling T-Slim cartridge

Fix: 1. Review the user manual for the T-Slim cartridge for step-by-step instructions on filling. 2. Ensure you are using the correct supplies a... ⇲
 
Crashes issue

t closes automatically

Fix: 1. Check for any available updates for both the app and your iPhone. Update them as necessary. 2. Free up storage space on your iPhone by d... ⇲
 
Battery issue

Battery drain after updates

Fix: 1. Check for any background app refresh settings that may be consuming battery. Go to Settings > General > Background App Refresh and disabl... ⇲

Background app usage drains battery

Fix: 1. Disable background app refresh for t:connect® mobile by going to Settings > General > Background App Refresh and turning it off. 2. Limi... ⇲
 
Network issue

Connection issues between app and pump

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the pump to ref... ⇲

t does not connect to smart watch

Fix: 1. Ensure that your smart watch is compatible with the t:connect® mobile app. Check the app's documentation for compatibility details. 2. R... ⇲
 
Compatibility issue

Limited functionality compared to pump

Fix: 1. Familiarize yourself with the app's features by reviewing the user guide or help section within the app. 2. Use the pump directly for fu... ⇲

No CarPlay compatibility

Fix: 1. Use your iPhone directly for app functions while driving instead of relying on CarPlay. 2. Check for updates regularly to see if CarPlay... ⇲

Inconsistent app performance with iOS updates

Fix: 1. Ensure that both the app and your iPhone are updated to the latest versions. 2. Clear the app's cache by deleting and reinstalling it to... ⇲
 
Features issue

No extended bolus feature

Fix: 1. Use the standard bolus feature and manually calculate the extended bolus if necessary. 2. Keep a separate log of your extended bolus cal... ⇲

Lack of notes feature for boluses

Fix: 1. Use a separate note-taking app to log bolus information until this feature is added. 2. Create a simple spreadsheet to track bolus detai... ⇲
 
Notifications issue

Inability to dismiss alerts from app

Fix: 1. Check the app settings to see if there is an option to manage notifications or alerts. 2. Restart the app to see if this resolves the is... ⇲
 
Syncing issue

Sync issues with online portal

Fix: 1. Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Log out of the app and log back in to refre... ⇲
 
UI issue

No axis labeling on CGM graph

Fix: 1. Check the app settings to see if there is an option to enable axis labeling on graphs. 2. Restart the app to refresh the display. 3. If... ⇲

Visual differences between app and pump

Fix: 1. Familiarize yourself with both interfaces to understand the differences. 2. Use the pump directly for functions that are not clearly rep... ⇲
 
Accessibility issue

Limited accessibility features for blind users

Fix: 1. Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable VoiceOver to assist with navigation. 2. Use... ⇲
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 what users are saying
Good experience
45.4%

Bad experience
38.5%

Neutral
16.0%

~ from our NLP analysis of 1,913 combined software ratings.

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 Private Data t collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics