fix problems on Moonlite [iphone]

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—— Run into issues on Moonlite? Get help pending when official support gets back to you!

Moonlite - Storytime Projector
Info:
company: Redwood Ventures LLC
: https://mymoonlite.com/pages/contact
: mymoonlite.com
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UI issue
Difficult to align projector

Fix: 1. Use a flat, well-lit surface to set up the projector. 2. Adjust the distance between the projector and the wall/screen to find the optim... ⇲
First lines of stories blocked by projector

Fix: 1. Adjust the distance between the projector and the wall/screen to ensure the entire image is visible. 2. Experiment with different angles... ⇲
Stabilizer makes it hard to change reels

Fix: 1. Practice changing reels slowly and gently to avoid dislodging the stabilizer. 2. If the stabilizer is removable, consider taking it off... ⇲
 
Settings issue
Moonlite goes to sleep too quickly

Fix: 1. Go to Settings > Display & Brightness on your iPhone. 2. Tap on Auto-Lock and select a longer duration (e.g., 5 minutes or Never) to pre... ⇲
No option to turn off story recommendations

Fix: 1. Check the app settings for any options related to recommendations or notifications. 2. If there is no direct option to turn off recommen... ⇲
 
Audio issue
Background music volume too loud

Fix: 1. Open the Moonlite app and navigate to the settings or audio options. 2. Look for a volume control slider for background music and adjust... ⇲
 
Gameplay issue
Limited story options

Fix: 1. Regularly check the app for updates, as new stories may be added over time. 2. Explore any in-app purchases or subscription options that... ⇲
 
Customization issue
Cannot sort books in library

Fix: 1. Check if there are any filters or sorting options available in the library section of the app. 2. If sorting is not available, consider... ⇲
 
Bugs issue
Unlock codes sometimes do not work

Fix: 1. Double-check that you are entering the unlock code correctly, ensuring there are no typos. 2. Ensure that the code is still valid and ha... ⇲
 
Compatibility issue
Inconsistent projector positioning with different phone models

Fix: 1. Check the compatibility of your phone model with the Moonlite projector. 2. Use a phone case that is compatible with the projector to en... ⇲
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 what users are saying
Good experience
70.2%

Bad experience
24.4%

Neutral
5.4%

~ from our NLP analysis of 389 combined software ratings.

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 Private Data Moonlite collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics