fix problems on DriveSense Mobile [iphone]

—— Run into issues on DriveSense Mobile ? Get help pending when official support gets back to you!

DriveSense mobile by Esurance

Info:

company: Esurance

: https://www.esurance.com/drivesense

: www.esurance.com

Chat with our AI-based DriveSense mobile Support

🛠️ Common DriveSense mobile Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inaccurate tracking of driving events

Fix: Ensure that your phone's GPS settings are optimized for accuracy. Go to Settings > Privacy > Location Services, and make sure Location Servi... ⇲

False positives for hard braking

Fix: Check your driving habits and try to smooth out your braking. Sudden stops can trigger false positives. Practice gradual braking to see if i... ⇲

Bugs issue

Inconsistent speed readings

Fix: Ensure that your phone's software is up to date. Go to Settings > General > Software Update to check for any available updates that may impr... ⇲

Difficulty in distinguishing between drivers in the same vehicle

Fix: Use the app's driver profile feature, if available, to manually switch between drivers before starting a trip. This can help the app track e... ⇲

Poor handling of driving during passenger trips

Fix: Manually log trips as passenger trips if the app allows it. This can help prevent penalization for driving behavior that is not your own.... ⇲

Unfair penalization for driving at night

Fix: Review the app's settings to see if there are options to adjust sensitivity for night driving. Some apps allow you to customize how night dr... ⇲

Inconsistent discount calculations

Fix: Review the criteria for discounts in the app's settings or help section to ensure you meet all requirements. Sometimes, discounts are based... ⇲

Misclassification of safe driving as risky

Fix: Review your driving habits and try to adjust any behaviors that may be triggering the app's risk alerts, such as sudden acceleration or hard... ⇲

Lack of context for driving events

Fix: Keep a driving journal to note the context of trips (e.g., weather conditions, traffic) that may help explain certain driving events recorde... ⇲

Overly sensitive to minor speed fluctuations

Fix: Adjust your driving style to maintain a more consistent speed, avoiding rapid accelerations or decelerations that may trigger alerts. OR... ⇲

Difficulty in managing multiple drivers' data

Fix: Create separate profiles for each driver within the app, if supported, to keep data organized and easily accessible. OR Use a shared docu... ⇲

Inaccurate trip logging during non-driving situations

Fix: Manually log trips that are inaccurately recorded as driving events, noting the time and context to keep a clear record. OR Review the ap... ⇲

Crashes issue

DriveSense mobile crashes frequently

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, selecting DriveSense, and then choosing 'Offload App'. This can help... ⇲

Permissions issue

Requires constant location access

Fix: Adjust the location access settings to 'While Using the App' instead of 'Always'. This can help reduce battery drain while still allowing th... ⇲

UI issue