fix problems on InPen [iphone]

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InPen: Diabetes Management App
Info:
company: Companion Medical Inc.
: https://www.medtronicdiabetes.com/customer-support/inpen-system-support
: www.medtronicdiabetes.com
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Compatibility issue

Dexcom G7 integration issues

Fix: Ensure that both the InPen app and the Dexcom G7 app are updated to their latest versions. Sometimes, integration issues can be resolved wit... ⇲

Lack of Apple Watch integration

Fix: If you have an Apple Watch, consider using the built-in health tracking features to monitor your glucose levels and insulin doses, while usi... ⇲
 
UI issue

InPen layout is cluttered and hard to read

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with text size and bold text options... ⇲

Difficult to input basal insulin adjustments

Fix: Familiarize yourself with the app's settings for basal insulin adjustments. Look for a tutorial or help section within the app that guides y... ⇲

UI feels outdated

Fix: Explore the app settings to see if there are any themes or display options that can modernize the look of the app. Sometimes, changing the c... ⇲

Difficult navigation for inputting carbs and BG

Fix: Take some time to familiarize yourself with the app's navigation. Look for a tutorial or help section that can guide you through the process... ⇲
 
Bugs issue

InPen records incorrect insulin doses

Fix: Double-check the dosage entry process. Make sure you are following the correct steps to input your insulin doses, and consider keeping a man... ⇲

Duplicate entries for glucose and carb data

Fix: When entering data, ensure that you are not accidentally submitting the same entry multiple times. Take your time to review entries before c... ⇲

InPen does not display current glucose level

Fix: Ensure that your Dexcom G7 is properly synced with the InPen app. Check the connection settings and make sure both devices are communicating... ⇲

InPen misses doses if not near the pen

Fix: To avoid missing doses, try to keep your phone and pen within close proximity during dosing times. Set reminders on your phone to alert you... ⇲
 
Customization issue

InPen lacks editing feature for logBook

Fix: As a workaround, maintain a separate logbook in a notes app or spreadsheet where you can edit entries as needed, and then refer back to it w... ⇲

Inability to adjust reminder intervals

Fix: Check the app settings for any options related to reminders. If there are no options available, consider using your phone's built-in reminde... ⇲

No option to specify insulin type for calculations

Fix: Keep a manual log of the insulin types you use and their corresponding dosages, and refer to this log when entering data into the app. OR... ⇲

No exercise or sickness adjustment in bolus wizard

Fix: Keep a separate log of your exercise and sickness adjustments, and manually calculate your bolus based on these factors before entering it i... ⇲
 
Freezing issue

InPen stalls when manually entering dosage

Fix: If the app stalls, try closing the app completely and restarting it. You can do this by double-tapping the home button (or swiping up from t... ⇲
 
Updates issue

Recent update causes automatic carb entries

Fix: Check the app settings to see if there is an option to disable automatic carb entries. If not, you may need to manually adjust your entries... ⇲
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 what users are saying
Good experience
71.1%

Bad experience
17.3%

Neutral
11.6%

~ from our NLP analysis of 173 combined software ratings.

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 Private Data InPen collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics