fix problems on Air France [iphone]

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—— Run into issues on Air France? Get help pending when official support gets back to you!

Air France - Book a flight
Info:
company: Societe Air France S.A.
: https://wwws.airfrance.us/contact
: www.airfrance.fr
Chat with our AI-based Air France Support
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Bugs issue
Unable to check in

Fix: 1. Ensure you are connected to the internet and try refreshing the app. 2. Check if your flight is eligible for online check-in by visiting... »»
Frequent error messages

Fix: 1. Restart the app and try again. If the error persists, check for app updates in the App Store. 2. Clear the app cache by offloading the ap... »»
Issues with booking multi-city flights

Fix: 1. Try booking each leg of the multi-city flight separately if the app does not support multi-city bookings. 2. Ensure you are entering all... »»
Duplicate bookings

Fix: 1. Always double-check your booking details before confirming. 2. If you notice a duplicate booking, immediately cancel one of the bookings... »»
Luggage tracking issues

Fix: 1. Ensure you have entered your luggage tracking number correctly. 2. Check the Air France website for real-time updates on your luggage if... »»
Broken check-in flow

Fix: 1. Restart the app and try the check-in process again. 2. Ensure you have a stable internet connection during the check-in process. OR 3.... »»
 
Account issue
Cannot save passport information

Fix: 1. Ensure that you have granted the app permission to access your device's storage. Go to Settings > Privacy > Files and Folders and check t... »»
Problems with password reset

Fix: 1. Ensure you are using the correct email address associated with your account. Check your spam folder for reset emails. 2. Try resetting yo... »»
Inability to modify frequent flyer information

Fix: 1. Log out and log back into your account to refresh your profile. 2. Try modifying your frequent flyer information through the Air France w... »»
Inability to access saved bookings

Fix: 1. Log out and log back into your account to refresh your saved bookings. 2. Check for app updates that may address this issue. OR 3. If... »»
Frequent logouts after updates

Fix: 1. Ensure you are using the correct login credentials each time. 2. Check for app updates regularly and install them to minimize issues. O... »»
 
UI issue
Inconsistent user data display

Fix: 1. Log out of the app and log back in to refresh your user data. 2. Check for app updates that may fix display issues. OR 3. Clear the ap... »»
Hidden submit buttons

Fix: 1. Try rotating your device to landscape mode to see if the button becomes visible. 2. Ensure your app is updated to the latest version, as... »»
 
Support issue
Poor customer support response

Fix: 1. Use the app's FAQ section for common issues and solutions. 2. Try reaching out through social media channels for quicker responses. OR... »»
 
Network issue
Latency issues

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Close other apps running in the background to improve perfo... »»
 
Ads issue
Misleading pricing

Fix: 1. Always check the final price before confirming your booking. 2. If you notice discrepancies, take a screenshot and document the issue for... »»
 
Crashes issue
App fails to open

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version in the App Store. OR 3. If the a... »»
 
Features issue
No functionality for seat selection

Fix: 1. Check if your flight allows seat selection through the app. Some fare types may not include this option. 2. Try selecting your seat throu... »»
 
Payments issue
Inability to add or modify credit card information

Fix: 1. Ensure you are entering the correct credit card details and that your card is valid. 2. Try removing any previously saved cards and re-en... »»
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 what users are saying
Good experience
94.9%

Bad experience
3.4%

Neutral
1.7%

~ from our NLP analysis of 58,730 combined software ratings.

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 Private Data Air France collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Diagnostics