fix problems on My CityPASS [iphone]

—— Run into issues on My CityPASS? Get help pending when official support gets back to you!

My CityPASS

Info:

company: City Pass, Inc

: https://support.citypass.com/

Chat with our AI-based My CityPASS Support

🛠️ Common My CityPASS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My CityPASS sends unwanted location-based notifications

Fix: To manage location-based notifications, go to your iPhone's Settings. Scroll down and tap on 'My CityPASS'. Tap on 'Location' and select 'Ne... ⇲

My CityPASS does not appear in iPhone notification manager

Fix: If the app is not showing in the notification manager, ensure that it is installed correctly. Go to the App Store, search for My CityPASS, a... ⇲

Crashes issue

My CityPASS crashes when clicking on map and directions

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for My CityPASS, and update if necessary. If the a... ⇲

UI issue

Difficulties in booking and resetting information

Fix: If you're having trouble booking, ensure that your app is updated. If the app is up to date and you're still facing issues, try logging out... ⇲

Entering long 19-digit codes is cumbersome

Fix: To make entering long codes easier, use the copy and paste function. If you receive the code via email or text, copy it and then paste it in... ⇲

Support issue

Customer service issues leading to lost time

Fix: To minimize time lost with customer service, check the app for a comprehensive FAQ or help section. Many common issues can be resolved by re... ⇲

Settings issue

Inability to extend ticket usage beyond 9 days

Fix: If you need to extend your ticket usage, check the app for any options related to ticket management. Some apps allow you to modify your tick... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.5%

Bad experience

0.8%

Neutral

0.7%

~ from our NLP analysis of 11,745 combined software ratings.

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Private Data My CityPASS collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics