fix problems on Go City [iphone]

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—— Run into issues on Go City? Get help pending when official support gets back to you!

Go City -Travel Plan & Tickets
Info:
company: Go City Ltd
: https://gocity.com/en-us/help
: gocity.com
Chat with our AI-based Go City Support
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Bugs issue
Inaccurate information on attractions

Fix: Before visiting an attraction, verify the information on the official website of the attraction itself. This can help confirm hours of opera... »»
Difficulties with app functionality

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Go City, and check for updates. An outdated app can l... »»
App errors during booking

Fix: If you encounter errors while booking, try clearing the app cache or restarting your device. This can often resolve temporary glitches. OR... »»
 
Support issue
Poor customer service

Fix: Utilize the in-app chat feature or email support to document your issues clearly and concisely. Provide all necessary details to help expedi... »»
Unhelpful customer support responses

Fix: When contacting customer support, be as detailed as possible about your issue. Include screenshots and specific examples to help them unders... »»
 
Permissions issue
Hidden restrictions on reservations

Fix: Read the terms and conditions associated with your pass carefully. This information is often found in the app or on the website and can clar... »»
 
UI issue
Unclear instructions for using passes

Fix: Review the user guide or FAQ section in the app that explains how to use your pass. This often includes step-by-step instructions and tips f... »»
 
Loading issue
Long wait times for ticket redemption

Fix: To minimize wait times, try to arrive at attractions early, especially during peak hours. This can help you avoid long lines and get in quic... »»
 
Settings issue
Inability to change reservations easily

Fix: Before making a reservation, double-check your schedule to ensure you can commit to the date and time. If you need to change a reservation,... »»
 
Privacy issue
Lack of transparency regarding attraction access

Fix: Before visiting, check the specific access details for each attraction in the app. This may include any special entry requirements or time s... »»
 
Compatibility issue
Not all attractions accept the pass

Fix: Before planning your itinerary, review the list of attractions included with your pass in the app. This will help you avoid any surprises on... »»
Limited support for popular attractions

Fix: Plan your visits to popular attractions during off-peak times to avoid crowds and long wait times. This can enhance your experience even if... »»
 
Account issue
Pass activation issues

Fix: Ensure that you follow the activation instructions provided in the app carefully. Sometimes, activation requires a specific sequence of step... »»
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 what users are saying
Good experience
93.4%

Bad experience
4.7%

Neutral
1.9%

~ from our NLP analysis of 20,560 combined software ratings.

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 Private Data Go City collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics